Esther Momoh

To offer proficient and professional service to an organization with a desire for excellence to work also in a challenging environment where my skills can be use to facilitate organizational objectives through commitment, dedication and team work.

Office Assistant at Joebac Global Resources (2014-01 – 2017-12)

• Overseeing clerical tasks, such as sorting and sending mail.
• Maintaining files
• Answering phone call
• Taking and delivery messages
• Ensuring the office runs smoothly

Receptionist at Glonik Hotel (2017-01 – 2017-12)

• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanor.
• Respond to all guest questions and requests.
• Answer and forward phone calls
• Manage guest bookings and reservations.

Waitress at Chefs Smart Enterprises (2018-01 – 2019-12)

• Greet customers, give out menus and take food and drink orders
• Answer questions about the menu and give advice on ingredients.
• Serve food and drinks, handle bills payment and clean tables
• Handle any complaints and make sure customers are happy.

Receptionist at Aleez Hotel and Lounge (2020-01 – 2022-12)

• Greeting visitors
• Managing security and telecommunication systems
• Transferring calls as necessary
• Keep a tidy and orderly workspace

Receptionist at Rightgate Hotel and Suites (2022-01 – 2024-12)

• Greet all guests and assist them with check-in and check-out.
• Maintain a positive attitude and friendly demeanor.
• Handling telephone calls
• Taking and ensuring messages are passed to the appropriate staff member in time
• Operating the payment point and handling payment

Receptionist at Pealwort Hotel and Suites (2024-01 – 2024-12)

• Welcome guests and check them into their rooms
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests
• Completing administrative tasks such as filing and photocopying.
• Ensures payment and folios are balanced
• Taking messages and delivering them, responding to requests for help and information from guest.

Front Desk supervisor at Soulmate Hotel and Suites (2024-01 – Present)

• Overseeing Check-in/check-out procedures, room assignments, and balancing daily transactions.
• Resolving complaints promptly and ensuring high satisfaction levels.
• Training, mentoring and scheduling front desk staff.
• Coordinating with house-keeping and maintenance department for room availability and special guest request.
• Preparing daily operational reports, managing inventory, and assisting with financial tasks like invoicing.

Primary School Certificate in General Education – Araromi Primary School (2000-01 – 2006-12)

Senior Secondary School Certificate (SSCE) in General Education – State Senior High School, Iyana Ipaja Lagos (2006-01 – 2012-12)

National Diploma in Catering and Hotel Management – Victory Institute of Catering and Hotel Management (2015-01 – 2017-12)