Paul Igboke

Results-driven hospitality professional with a strong passion for delivering exceptional customer service and driving business growth. With a background in psychology and experience in hotel operations, I possess a unique blend of skills that enable me to understand and meet the needs of diverse clientele. I am a proactive and confident individual with excellent communication skills, seeking opportunities to apply my skills and experience in the tourism and hospitality industry.

Receptionist at THE CITRON HOTEL (2022-01 – 2025-12)

• Managed front desk operations, ensuring seamless guest experiences
• Handled check-in and check-out processes efficiently
• Responded to guest inquiries and resolved issues promptly
• Collaborated with other departments for smooth operations
• Maintained accurate guest records and feedback
• Participated in training and development programs
• Ensured compliance with hotel policies

Guest Service Agent at DREAMWISE HOTEL & SUITES (2021-01 – 2022-12)

• Provided excellent customer service and assisted guests to ensure satisfaction
• Collaborated across departments and improved guest loyalty strategies
• Maintained guest service records
• Participated in training programs
• Ensured compliance with policies

Receiving Officer / Storekeeper at TANGO SUPERMARKET (2020-01 – 2021-12)

• Received and processed shipments
• Maintained inventory records
• Ensured proper stock management
• Reduced waste through improved systems
• Maintained clean storage area
• Followed inventory procedures

Steward at TOWN HOUSE APARTMENT (2019-01 – 2020-12)

• Maintained dining area standards
• Delivered quality customer service
• Collaborated with staff
• Improved guest satisfaction
• Maintained service records
• Ensured health and safety compliance

Porter at BEST WESTERN PLUS (2017-01 – 2019-12)

• Assisted guests with luggage
• Provided excellent customer service
• Maintained clean lobby area
• Improved guest satisfaction strategies
• Worked with team members
• Maintained service records

B.Sc. in Psychology – Ekiti State University (2010-01 – 2017-12)

Senior Secondary School Certificate (SSCE) – St. Gabriel Commercial Secondary School (2002-01 – 2008-12)

Primary School Leaving Certificate (FSLC) – Army Children Nursery & Primary School (1996-01 – 2002-12)