Customer Service Officer - CarePoint Hospital - Egbeda, Lagos
(2025-01)
- Serve as the first point of contact for patients by providing courteous reception services, addressing inquiries, and ensuring a positive patient experience at all times.
- Verify HMO eligibility, process authorizations, and manage approval workflows while liaising with insurance providers to resolve coverage and claims-related matters.
- Coordinate specialist appointments, communicate schedules to patients and nurses, and maintain accurate patient and insurance records in line with hospital policies.
CUSTOMER SERVICE REPRESENTATIVE - Credit Express Limited - Victoria Island, Nigeria
(2022-06 - 2024-12)
- Handled inbound and outbound customer interactions via phone, email, and chat platforms to address inquiries, complaints, and service requests professionally.
- Documented customer interactions accurately within CRM systems while providing clear information on products, services, and account-related concerns.
- De-escalated customer issues through effective communication techniques and ensured follow-up on commitments made to clients.
- Managed reception and customer service functions by welcoming clients, responding to inquiries, and ensuring smooth daily front-desk operations.
- Processed transactions using POS systems, handled administrative tasks, and maintained confidentiality of customer and company information.
- Supported service quality by assisting with customer feedback collection, training new staff, and adhering strictly to organizational procedures.
RECEPTIONIST/CUSTOMER CARE OFFICER - Med Express Pharmacy - Lekki Phase 1, Nigeria
(2021-02 - 2022-06)
- Managed reception and customer service functions by welcoming clients, responding to inquiries, and ensuring smooth daily front-desk operations.
- Processed transactions using POS systems, handled administrative tasks, and maintained confidentiality of customer and company information.
- Supported service quality by assisting with customer feedback collection, training new staff, and adhering strictly to organizational procedures.
SCHOOL SECRETARY AND SUBJECT TEACHER - Ediac Heritage Model College - Ifo, Nigeria
(2019-06 - 2020-05)
- Performed secretarial and administrative duties including record keeping, scheduling, reception management, and handling official correspondence.
- Supported academic activities by teaching assigned subjects, preparing lesson materials, and monitoring student performance and attendance records.
- Assisted visitors and staff by providing accurate information while ensuring compliance with school policies and confidentiality standards.
LABORATORY ASSISTANT - Nigeria Police Hospital - Ikoyi, Nigeria
(2015-12 - 2016-12)
- Assisted in laboratory operations by preparing, labeling, and recording patient specimens in accordance with standard procedures.
- Supported routine diagnostic tests while ensuring proper sanitation of laboratory spaces and equipment to prevent contamination.
- Verified equipment functionality, followed testing protocols, and maintained accurate documentation of laboratory activities.
LABORATORY INTERN - Nigeria Police Hospital - Ikoyi, Nigeria
(2014-07 - 2014-10)
- Supported laboratory staff in conducting tests by following standard operating procedures and maintaining accurate experimental records.
- Assisted with equipment cleaning, calibration checks, and preparation of materials for laboratory use.
- Compiled laboratory data and contributed to written reports while adhering to safety and quality guidelines.
SALES REPRESENTATIVE - Multiker Supermarket - Victoria Island, Nigeria
(2011-09 - 2012-12)
- Assisted customers with product selection by explaining features, pricing, and ongoing promotions in a clear and friendly manner.
- Maintained sales records, updated transaction details, and supported daily merchandising and shelf arrangement activities.
- Built positive customer relationships through responsive service, handling billing inquiries, and resolving basic concerns.
