Faith Okpara
CUSTOMER SERVICE | ADMINISTRATION | SALES | OPERATIONS
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About
A dedicated and dependable professional with experience in administration, customer service, sales, and facility support. I have a proven ability to manage operations, supervise teams, and deliver excellent customer service. I am result-driven, organized, and committed to achieving organizational goals while maintaining high standards of professionalism.
Experience
Manager - Vivid Impression Computers - Itigidi
(2015-01 - 2018-12)
- Managed day-to-day operations of the computer business.
- Supervised staff and ensured excellent customer service.
- Handled client relationships and ensured timely delivery of services.
- Coordinated typing, printing, photocopying, scanning, and other office services.
- Managed records, inventory, and office supplies.
- Resolved customer complaints and ensured a positive experience.
Facility Support Staff - Pathfinder International (NGO)
(2018-01 - 2019-12)
- Provided operational and administrative support for the organization.
- Assisted with office and facility management.
- Maintained office equipment and ensured a clean and organized environment.
- Supported day-to-day activities and ensured smooth operations.
Manager - Vachem Guest House - Itigidi
(2020-01 - 2021-12)
- Overseeing daily operations of the guest house.
- Managed staff and ensured excellent customer service.
- Handled guest reservations, check-ins/check-outs, and complaints.
- Maintained records and ensured cleanliness and proper facility management.
- Worked to improve guest satisfaction and business performance.
Sales Representative - Everyday Super Market - Owerri
(2021-01 - 2022-12)
- Managed customer interactions and provided product guidance.
- Processed transactions accurately and maintained product displays.
- Achieved sales targets through excellent customer service.
- Resolved customer complaints and ensured customer satisfaction.
- Monitored stock levels and promoted new products and offers.
Supervisor - Travel No Travel (TNT) Apartment - Lagos
(2026-01)
- Supervised daily apartment operations.
- Coordinated staff and assigned daily responsibilities.
- Managed guest check-ins and check-outs.
- Maintained records and documentation.
- Ensured excellent customer service and smooth day-to-day operations.
Classroom Teacher - National Youth Service Corps (NYSC)
(2025-01)
- Delivered engaging lessons and prepared lesson notes.
- Tracked students' academic progress and provided mentorship.
- Maintained classroom discipline and supported student development.
- Contributed to school activities and ensured a conducive learning environment.
Education
Bachelor of Science (B.Sc.) - Biochemistry - University of Cross River State (2020-01 - 2024-12) Calabar
West African Senior School Certificate (WASSCE) - Community Secondary School (2013-01) Itigidi, Abi LGA, Cross River State
First School Leaving Certificate (FSLC) - Government Primary School (2007-01) Itigidi, Abi LGA, Cross River State
