Faridat Expert

Virtual Assistant and Customer Support Specialist with 2+ years of remote freelance experience managing client operations across ecommerce, real estate, and small business sectors. Skilled in background research, background checks, live chat support, email management, data entry, lead generation, and administrative coordination. Known for fast turnaround, accurate deliverables, and strong client retention. Available for full-time remote roles globally.

Virtual Assistant & Customer Support Specialist at Fiverr (2024-01 – Present)

• Conducted background research and background checks — verifying business credentials, individual profiles, social media presence, and online reputation across multiple industries.
• Managed end-to-end customer support via live chat and email — resolving complaints, handling order queries, and following up with customers to ensure satisfaction and retention.
• Handled full email inbox management for multiple clients — drafting replies, organising folders, setting up label structures, and maintaining zero-miss communication.
• Performed targeted internet research and compiled structured reports for clients in business, legal, real estate, and personal research contexts.
• Built and maintained lead generation spreadsheets for real estate and e-commerce clients — sourcing contacts, organising by status, and tracking follow-ups in Google Sheets.
• Executed accurate data entry across Google Sheets and Microsoft Excel, maintaining clean records for multiple concurrent client projects.
• Provided social media support — monitoring DMs, responding to comments, and escalating issues on behalf of clients across multiple platforms.
• Coordinated schedules, managed deadlines, and handled administrative correspondence — reducing client workload and improving daily operational efficiency.

High School Diploma – As-Sodiqiyyah Islamic Model College (2024)

West African Senior School Certificate – WAEC

National Examinations Certificate – NECO