Francis Thomas

I am an accomplished Human Resources Officer and Customer Success Associate, with extensive experience in both fields. In HR, I have a proven track record of managing recruitment and hiring, onboarding and orientation, performance management, employee relations, and compensation and benefits. In customer success, I have successfully managed customer service, retention, satisfaction, advocacy, experience management, and engagement.

I am dedicated to providing excellent service and support in all areas of my work.

With over 7 years of experience in HR and CS, I have developed a wealth of knowledge and expertise in both fields. Throughout my career, I have applied my skills and knowledge to provide excellent service and support to my clients, colleagues, and team members.

I hold an Higher National Diploma in Office Technology and Management from the Federal Polytechnic Damaturu. I also have a number of relevant certifications, including Critical Thinking for Self Development, Freshdesk Product Expert, Fundamentals of Real Customer Success, Email Etiquette, Time Management Mastery, Introduction to Human Resource Management in Humanitarian Context, Introduction to History of Humanitarianism, Introduction to the Core Humanitarian Standard, Managing Recruitment, Risk Management, Humanitarian Information Management, Communications and Media, and Diploma in Human Resources. These qualifications have equipped me with the knowledge and skills necessary to excel in my career in HR and CS.