Franklin Akinfolarin

CUSTOMER CARE REPRESENTATIVE – MTN SERVICES - MAXWELL TELECOM NIGERIA LIMITED - Osun State

(2024-01)

Managed MTN-branded service desk within a multi-product retail outlet, overseeing daily customer acquisition and SIM lifecycle activities.
Executed end-to-end SIM registration in compliance with NCC KYC and NIN-SIM linkage guidelines, maintaining 100% audit compliance.
Onboarded 20+ customers daily through new SIM activation, 4G upgrades, SIM swap, and MiFi/router sales
Educated customers on MTN voice and data plans, driving first recharge activation and reducing post-registration churn
Resolved basic registration errors and activation delays using MTN's dealer portal, ensuring <24hr turnaround

SALES REPRESENTATIVE - ERIC MUSICAL INSTRUMENTS AND COMPANY - Ondo State

(2015-07 - 2022-07)

Customer-focused Sales Professional with a passion for delivering outstanding service and building long-term client relationships.
Proven ability to understand customer needs and provide tailored solutions that maximize value and satisfaction.
Excellent communication and interpersonal skills, with a talent for building trust and fostering customer loyalty.
Results-oriented and proactive, with experience in achieving sales targets and contributing to business growth.
Professional, adaptable, and highly motivated, committed to upholding company values and delivering exceptional customer experiences.

TEACHING PRACTICE EXERCISE - ST. CATHERINE PRIMARY SCHOOL - Ondo

(2017-02 - 2017-05)

TEACHING PRACTICE EXERCISE - IGBOLUJU GRAMMAR SCHOOL - Ile-Oluji, Ondo

(2021-05 - 2021-08)

TEACHING - NATIONAL YOUTH SERVICE CORPS

(2023-07 - 2024-07)

About