Funmilola Adejumo

Results-driven Sales and customer service Specialist with a proven track record of boosting revenue and delivering exceptional customer service. Equipped with strong communication, problem-solving skills, and a positive attitude, I am committed to creating seamless customer experiences that drive loyalty and engagement. Skilled in building and maintaining client relationships, consistently meeting sales targets, and optimizing business strategies through data-driven insights.

Seeking an opportunity to contribute to a dynamic team, bringing a unique blend of sales expertise, customer-centric focus, and analytical abilities to support growth and success.

Sales Executive (Remote) at Tritek Academy (2025-05 – Present)

Conducted cold calls and engaged webinar-generated leads to drive program enrollment and conversions.

• Conducted cold calls and engaged webinar-generated leads to drive program enrollment and conversions.
• Maintained consistent daily follow-ups with prospective clients to nurture relationships and move them through the sales funnel.
• Achieved individual and team sales targets through effective communication and conversion strategies.
• Prepared and submitted daily sales activity reports, and actively participated in stand-up meetings to align with team goals.
• Re-engaged leads from previous webinars, providing tailored program information and addressing inquiries to boost conversion rates.
• Provided support during webinar sessions, ensuring smooth execution and engaging with participants to maximize lead quality.

Sales Executive (Hybrid) at Milsat Technologies (2025-01 – 2025-05)

Increased revenue growth by actively promoting, selling, and upselling Milsat Technologies' products to both existing and prospective customers.

• Increased revenue growth by actively promoting, selling, and upselling Milsat Technologies' products to both existing and prospective customers through cold calls, outbound emails, and lead follow-ups.
• Increased customer satisfaction by resolving concerns, answering inquiries, and addressing potential roadblocks in the sales cycle, ensuring a seamless customer experience.
• Conducted in-depth cost-benefit and needs analyses to understand customer requirements and tailor solutions that maximized value.
• Collaborated with cross-functional teams to optimize sales strategies, providing insights on customer needs, competitive activities, and market opportunities for new product development.
• Stayed ahead of industry trends by pursuing professional development opportunities, enhancing product knowledge, and improving sales techniques.

Sales Specialist (Remote) at VeendHQ (2024-05 – 2024-12)

Promoted and sold/upsold company products to existing and prospective customers through direct contact or telephonic correspondence.

• Promote and sell/upsell company products to existing and prospective customers through direct contact or telephonic correspondence using outbound cold emails, cold calls and lead follow-ups.
• Address customer concerns, questions, and potential roadblocks in the sales cycle to maximize customer satisfaction.
• Conduct cost-benefit and needs analysis of customers to meet their specific requirements.
• Coordinate sales efforts with team members and other departments, providing feedback on customer needs, problems, interests, competitive activities, and potential for new products.
• Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.

Sales Specialist at uLesson Education Limited (2021-05 – 2024-04)

Managing over 3000+ accounts of prospects and customers with CRM software; boosting sales by selling, upselling and cross-selling uLesson products.

• Managing over 3000+ accounts of prospects and customers with CRM software; boosting sales by selling, upselling and cross-selling uLesson products.
• Conduct cost-benefit and needs analysis of customers to meet their specific requirements.
• Coordinate sales efforts with team members and other departments, providing feedback on customer needs, problems, interests, competitive activities, and potential for new products.
• Delivering exceptional customer service, high level customer and building lasting relationships with customers through strong communication skills, resulting to increase in retention, customer referrals and positive reviews.
• Qualifying prospects from leads generated through marketing campaigns through warm calling via 3cx software and other communication channels.

Customer Service Representative at Honeywell Flour Mills PLC (2016-02 – 2019-11)

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Demonstrated exceptional problem-solving skills to effectively resolve customer complaints and ensure customer satisfaction. Collaborated with cross-functional teams to escalate and resolve complex customer issues.
• Met or exceeded established performance metrics, including average handle time, customer satisfaction scores, and first-call resolution rate.
• Maintained accurate and detailed customer records, including order information, inquiries, and resolutions. Maintained confidentiality and protected customer information in accordance with company policies and data protection regulation.

Higher National Diploma in Public Administration – The Polytechnic, Ibadan (2016)

SSCE Certificate – Rybeka Model College (2010)