Abang Emmanuel

Managed agency operations and corporate travel services. Drove sales and client acquisition. Coordinated flight, hotel, and visa services.

Agency Manager (Contract) at Travel Messengers (2026 – 2026)

• Managed agency operations and corporate travel services.
• Drove sales and client acquisition.
• Coordinated flight, hotel, and visa services.
• Maintained supplier relationships and ensured high customer satisfaction.

Agency Manager (Contract) at Serah Travels (2026 – 2026)

• Managed daily operations and sales activities.
• Developed business opportunities and strengthened customer relationships.
• Coordinated travel bookings and after-sales support.

Agency Manager (Contract) at Pim Travels (2025 – 2025)

• Oversaw travel operations and customer service.
• Managed reservations, ticketing coordination, and corporate accounts.
• Supported business development and operational improvements.

Head of Sales at Satguru Travel (2025 – 2025)

• Drove Revenue Growth: Increased sales revenue by 35% within 3 months by implementing strategic account management and expanding into new international markets.
• Led High-Performing Teams: Managed a team of 20 sales professionals, achieving a 90% retention rate and surpassing targets by at least 12%
• Expanded Corporate Accounts: Grew corporate travel accounts by 30% through targeted outreach to Fortune 500 companies, resulting in $300,000 in additional annual revenue in 4 months
• Enhanced Customer Retention: Implemented a loyalty program that increased repeat customer bookings by 28%, strengthening brand loyalty in a competitive market
• Mentored Sales Leadership: Trained and mentored sales executives that led to exceptional performance.
• Developed Key Partnerships: Secured partnerships with 10 major travel agencies and online booking platforms, boosting market share by 25% in the leisure travel segment.

Head of Sales at Travoofy (2021-04 – 2004)

• Optimized Sales Processes: Streamlined CRM adoption and sales funnel processes, reducing lead-to-close time by 15% and boosting conversion rates by 25%.
• Achieved Record-Breaking Quotas: Consistently surpassed quarterly sales targets by an average of 28%, contributing to the company's highest revenue year
• Led High-Performing Teams: Managed a team of 25 sales professionals across 3 states, achieving a 20% improvement in team productivity through tailored training programs and performance incentives.
• Expanded Market Reach: Spearheaded entry into three new international markets, contributing to a 40% increase in global tour package sales over 18 months

Senior Sales Manager at VIP Express Tourism (2021 – 2021)

• Created a working referral system that brought about sustainable increase in sales and revenue
• Surpassed the branch target by a landslide consecutively for 4 months
• Increased total sales by 65% which resulted to increase in revenue.
• Increased the numbers of traveler's by setting up a visa assistance team in Lagos Office
• Reactivated places considered as low sales destinations to operational sales locations within my first 3 months
• Introduced inbound destinations for clients in Lagos

Account Manager at Finchglow Travels (2019 – 2021)

• Increased revenue growth and profit margin by 79%
• Converted new corporate accounts by tendering business proposals for growth and engaging with new clients to discuss possible business development opportunities.
• Increased the business volume of existing clients by an average of 85%
• Recovered 98% of debt from clients
• Brought in an average of 50 million naira monthly in sales

Travel Desk Officer at Akin Olawore & Co (2017 – 2019)

• Supported Team Goals: Assisted in managing group travel for 5 major corporate events, coordinating logistics for 50+ attendees with zero errors.
• Managed High-Volume Travel: Coordinated travel arrangements for 20+ corporate employees monthly, ensuring seamless logistics across 15+ destinations with zero disruptions.
• Vendor Coordination: Negotiated with 10+ travel vendors to secure priority rates, resulting in a 15% reduction in hotel booking costs for frequent destinations.
• Policy Compliance: Ensured 100% adherence to corporate travel policies, reducing unauthorized bookings by 10% through consistent monitoring.

Hotel Reservation at 1960 Hotel (2016 – 2017)

• Streamlined Reservation Processes: Reduced booking errors by 20% through meticulous data entry and regular updates to the reservation system, ensuring accurate room availability and guest information
• Enhanced Guest Satisfaction: Maintained a 95% guest satisfaction rating based on post-stay surveys by providing tailored recommendations and resolving booking issues efficiently.
• Managed High-Volume Inquiries: Handled over 50 daily calls and emails during peak seasons, maintaining a response time under 5 minutes and achieving zero complaints for delayed service
• Maintained Accurate Reporting: Produced daily occupancy and revenue reports with 100% accuracy, enabling management to make informed pricing and staffing decisions.

Customer Service Officer at Skye Bank (2015 – 2016)

• Improved Customer Satisfaction: Achieved a 92% customer satisfaction rating based on post-interaction surveys by providing prompt and personalized assistance to an average of 80 clients daily.
• Resolved Complex Queries: Handled 50+ customer inquiries and complaints daily, resolving 95% of issues without escalation, reducing complaint resolution time by 30%
• Increased Product Uptake: Boosted cross-selling success by 18%, promoting banking products such as savings accounts and debit cards, resulting in revenue in additional annual revenue.

Relationship Officer at Mainstreet Bank (2013 – 2015)

• Secured Major Accounts: Onboarded 10 corporate clients with combined deposits exceeding 2 million by developing tailored banking solutions and maintaining consistent follow-ups
• Resolved Complex Issues: Addressed 98% of client escalations within 24 hours, maintaining strong relationships and achieving a 90% satisfaction score in client feedback surveys.

BSc in Business Management – Abia State University Uturu (2011 – 2011)

Secondary Education – Chris College Secondary (2004 – 2004)