Gbolade Segun

Technologically savvy and goal-oriented IT Specialist with 6+ years of experience in Computer engineering and technical support roles ranging from desktop hardware and software support to helpdesk and server support. Expertise in utilizing technical knowledge to provide support and troubleshooting techniques to clients; consistently recognized for providing exceptional customer service and issue resolution—extensive experience in computer network design, interpretation, and implementation.

INFORMATION TECHNOLOGY SUPPORT MANAGER at CLINIX HEALTH CARE (2022-01 – Present)

• Installing new software and hardware components.
• Regularly evaluating our IT systems to ensure they meet the necessary demands.
• Assisting with network administration tasks.
• Ensuring data storage is safe and secure.
• Resolving all issues coworkers have with their systems and software.
• Educating coworkers about network security and best practices for computer usage.
• Coordinated with vendors to negotiate contracts and acquire cost-effective IT solutions.
• Provided business continuity through first-class IT support, liaising professionally with varied business users and technical teams.
• Facilitated the seamless integration of new IT systems, minimizing disruption to business operations.
• Analyzed business requirements to recommend appropriate technology solutions, aligning with strategic goals.
• Managed IT inventory, tracking hardware and software assets to ensure compliance and budget adherence.
• Administered user accounts, permissions, and access rights, maintaining system security.
• Conducted individual or group training to educate users on system functions and proper use of hardware and software.
• Optimized system configurations, significantly reducing processing times and improving user experience.
• Used available technology to promote websites and gather statistical information for analysis.
• Conducted regular system audits to maintain and improve IT infrastructure performance.

IT SUPPORT at PHAMATEX NIGERIA LIMITED (2019-01 – 2022-12)

• Provide first-line support to users for hardware, software, and network-related issues through various communication channels (phone, email, in-person).
• Diagnose, troubleshoot, and resolve technical issues in a timely manner, escalating to higher level support when necessary.
• Install, configure, and maintain hardware, software, and peripherals equipment.
• Manage and support user accounts, access permissions, and IT-related documentation.
• Perform regular system maintenance, updates, and backups to ensure optimal system performance and security.
• Assist in the setup and support of network systems, including routers, switches, and wireless access points.
• Monitor and respond to alerts and security incidents, following company protocols to ensure data protection and security compliance.
• Collaborate with ISP service provider in times of downtime and ensure fast action is been taken.
• Document and update technical procedures, user guides, solutions in the knowledge base.
• Provide training and support users to enhance their understanding of technology and software tools used within the organization.
• Optimized system configurations, significantly reducing processing times and improving user experience.

TECHNICAL SUPPORT OFFICER at OBARE INSTITUTE OF TECHNOLOGY (2018-01 – 2019-12)

• Carried out routine first-line user support for all client companies.
• Installed and configured computer hardware, software, operating systems, networks, printers, and scanners.
• Monitored and maintained computer systems and networks.
• Provided effective IT assistance across all aspects of the business.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults, and replacing parts as required.
• Assisted users with IT-related issues and provided technical support.
• Developed and maintained an IT Help Desk to provide technical support to users.
• Provided technical guidance and support to ensure user proficiency in the use of IT applications.
• Implemented a new document management system that improved document version control and access control.
• Developed and managed a comprehensive database of customer information, ensuring that all customer records were up-to-date and accurate.

IT Support Intern at Lagos State Government Ministry of Chieftaincy Affairs (2013-01 – 2013-12)

• Conducted assigned computer appreciation training for staffs.
• Resolve issues for staffs and IT students via phone, in person, or electronically.
• Provided efficient IT assistance across all aspects of the business and gave backup and support to the head of the unit.
• Assisted users with IT-related issues and provided technical support
• Developed and maintained an IT Help Desk to provide technical support to users
• Provided technical guidance and support to ensure user proficiency in the use of IT applications
• Implemented a new document management system that improved document version control and access control
• Developed and managed a comprehensive database of customer information, ensuring that all customer records were up-to-date and accurate

B.Sc. in Computer Science – Tai Solarin University of Education (2011-01 – 2015-12)

NECO – Winfield High School Jericho (2004-01 – 2010-12)

Certificate of primary education – Bostom Nursery & Primary School (1994-01 – 1999-12)