Gift Erabor

Early-career customer service and administrative professional with frontline experience converting inquiries into confirmed sales and improving client follow-up processes. Proven ability to manage bookings, reconcile accounts, and maintain busy calendars while handling customer communications across chat and email. Skilled in account management, onboarding, upselling and intercom; seeking remote roles in virtual assistance, customer care, customer support or client relationship management.

Customer service representative and admin assistant at Trionlife wellness international (2025-05 – Present)

• Converted client inquiries into confirmed sales by delivering tailored product recommendations and structured follow-ups, increasing repeat customer engagement.
• Implemented a consistent follow-up workflow for post-inquiry and post-sale communications via chat and email, reducing unanswered customer queries and improving satisfaction.
• Managed administrative functions including order tracking, records maintenance and scheduling, streamlining daily operations and reducing processing delays.
• Executed targeted upselling conversations during customer interactions, driving additional service uptake while preserving positive client relationships.

Secretary and accounts manager at Wesley's crib salon and spa (2024-03 – 2025-03)

• Managed day-to-day bookkeeping and basic accounting tasks, maintaining accurate financial records and supporting month-end reconciliation activities.
• Greeted and onboarded walk-in customers, converting inquiries into appointments and enhancing first-impression service standards.
• Designed and executed social media engagement and promotional ideas, contributing to increased salon visibility and a sustained uplift in booking inquiries.
• Coordinated supplier communications and appointment logistics to ensure timely service delivery and consistent client experience.

Virtual assistant at Styled by Maris Hairworld (2023-05 – 2024-01)

• Managed client orders and inquiries across email and chat channels, ensuring accurate order capture and timely, professional responses.
• Coordinated appointment scheduling and maintained the owner's calendar, reducing booking conflicts and improving client punctuality.
• Organised internal processes for client onboarding and follow-up, improving appointment confirmation rates and service readiness.
• Streamlined communication workflows between clients and stylists to maintain service continuity and enhance customer satisfaction.

BSc in Biology education – Ambrose Alli university (2024)