Orga Cyprian
Customer Relationship Manager
About
A motivated and skilled customer service professional seeking to leverage extensive experience in client relationship management and administrative support. Dedicated to enhancing operational efficiency by providing excellent customer interactions, problem-solving skills, and a collaborative approach to team dynamics. Looking to contribute to an organization's success by applying a strong foundation in customer service and personnel administration.
Experience
Customer Service Representative - Info Strategy Technology Limited - Abuja FCT, Nigeria
(2023-05 - 2025-11)
- Resolved 80% customer complaints
- Maintained accurate records of customer interactions, identifying and assessing needs to ensure satisfaction.
- Monitored 75% customer transactions using the CMS and escalated cases via CRM.
- Delivered proactive support across communication channels, including calls, live chat, WhatsApp, and email.
- Updated customer information in the database during and after each call.
Customer Care Representative - MTN Nigeria (ISON BPO) - Ibadan, Oyo State, Nigeria
(2015 - 2018)
- Achieved a 98% customer satisfaction score consistently for 12 months.
- Solved 95% of customer complaints on the first call.
- Improved customer retention rates by 20% through proactive follow-ups.
- Addressed complex issues for high-value customers, maintaining their loyalty.
- Handled 50+ customer inquiries daily while maintaining quality standards.
Administrative Officer (NYSC) - Ministry of Budgeting and Economic Planning - Kebbi State, Nigeria
(2013-01 - 2014-12)
- Maintained a detailed filing system, improving document retrieval time by 50%.
- Proofread and edited high-level correspondence, reducing errors by 40%.
- Managed inventory for office supplies, reducing waste by 15%.
Education
HND - Banking and Finance - Nuhu Bamalli Polytechnic, Zaria, Kaduna State (2010 - 2011)
ND - Banking and Finance - Nuhu Bamalli Polytechnic, Zaria, Kaduna State (2007 - 2009)
Senior Secondary School Certificate - Government Commercial College, Zaria State (2002 - 2007)
NYSC - National Youth Service Corps (NYSC) (2014 - 2014)
