Glory Adeoye
Customer Care Representative
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About
Results-driven Customer Care Representative with a Bachelor of Science in Mass Communication and diverse experience spanning customer service, media, broadcasting, and technical support. Demonstrates exceptional communication, conflict resolution, analytical thinking, and relationship management skills. Experienced in handling high-volume customer interactions, resolving billing and technical issues, maintaining accurate records, and collaborating with cross-functional teams.
Strong interest in cybersecurity, digital transformation, and continuous professional development. Adept at learning new technologies including Microsoft Power BI, SQL Server, Python, and R.
Experience
Customer Care Representative - Globacom Limited
(2025-01)
Managed customer inquiries through phone support, resolved technical and billing complaints, documented customer interactions, escalated complex issues, maintained service quality, and consistently delivered professional customer experiences.
News Editor - Voice FM
(2023 - 2024)
Edited and verified news content, coordinated newsroom activities, ensured factual accuracy, collaborated with reporters and management, and contributed to quality broadcast production.
Industrial Trainee - Murhi International Television
(2021 - 2022)
Supported live television broadcasts, co-hosted programs, verified program content, monitored technical quality, and assisted production teams.
Education
B.Sc. - Mass Communication - Kwara State University (2022)
