Gospel James

Friendly and reliable Customer Service Professional with strong communication and problem-solving skills. Experienced in responding to inquiries, resolving issues, handling complaints with empathy, and maintaining accurate records. Adept at explaining information clearly and ensuring customer satisfaction. Seeking a Customer Service Representative role to contribute excellent service, empathy, and professionalism.

Customer Support & Data Assistant - Falcon Eye Clinic - Lagos, Nigeria

(2023-10 - 2024-07)

• Responded to customer and staff inquiries daily, providing clear assistance and solutions.
• Handled complaints with empathy and escalated difficult cases appropriately.
• Maintained accurate reports and records, reducing documentation errors by 20%.
• Explained insights and information to non-technical users to support better decision-making.
• Supported the team in meeting service targets through timely and reliable assistance.
• Collaborated with colleagues to improve workflow and customer satisfaction.

Bachelor's Degree - Information Technology - National Open University of Nigeria