Grace Adama

Results-driven Business Development and Partnerships Professional with over 10 years of experience spanning banking, mortgage banking, insurance operations, stakeholder engagement, customer relationship management, community development, and program coordination. Demonstrated success in building strategic partnerships, coordinating empowerment initiatives, engaging stakeholders, supporting organizational growth, and delivering high-impact programs. Adept at working across NGO, fintech, corporate, and financial services environments.

Business Development Officer at Infinity Trust Mortgage Bank (2023-01 – Present)

• Drive business growth through customer acquisition, portfolio expansion, and relationship management.
• Build and maintain strategic relationships with government institutions, developers, corporate organizations, and individual clients.
• Support deposit mobilization and liability generation initiatives.
• Contribute to customer retention and portfolio quality management.

Program Officer (Volunteer) at MCRISSAR Foundation (2022-01 – Present)

• Coordinate women empowerment and community development initiatives.
• Organize and manage outreach programs including distribution of sanitary pads and other support materials to women and girls.
• Plan and coordinate events, awareness campaigns, and community engagement activities.
• Build and maintain partnerships with stakeholders, community leaders, and supporting organizations.
• Support program implementation, monitoring, volunteer engagement, and beneficiary participation.
• Contribute to resource mobilization and partnership development efforts.

Technical Operations / Administration at FBN Insurance (2014-01 – 2022-12)

• Coordinated operational and administrative processes to improve service delivery.
• Managed documentation, proposal processing, customer records, and underwriting support activities.
• Provided customer support and stakeholder engagement services.

Fund Transfer Officer at Union Bank Plc (2014-01 – 2014-12)

• Processed electronic payments, transfers, collections, and transaction-related activities.

Front Desk Teller / Operations at Mainstreet Bank Ltd (2012-01 – 2013-12)

• Managed cash operations, customer transactions, and daily banking activities.

Retail Banking Officer at Bank PHB (2008-01 – 2010-12)

• Supported customer acquisition, account opening, deposit mobilization, and portfolio management.

Post Graduate Diploma in Management – Ahmadu Bello University, Zaria

HND in Business Administration – Kaduna Polytechnic

National Diploma in Management Studies – Kaduna Polytechnic

Diploma in Banking & Finance – Kaduna Polytechnic