Grace Adedokun
Customer Service Agent
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About
Energetic and personable Customer Service Agent seeking an opportunity to leverage strong communication skills and passion for providing exceptional client experiences. Committed to delivering prompt, courteous and effective assistance to customers. Eager to Contribute to the growth and success of a dynamic organization
Experience
Customer Service Agent- SHEIN U.S
. Provided friendly and efficient customer service to an average of 3o clients per day, resulting in 95% Customer satisfaction rating
. Handled a wide range of inquiries, complaints and requests with a focus on swift problem resolution
.Participated in the on going trainings to stay updated about products.
Customer Service Intern- MTN Nigeria.
. Helped customer resolve problems with their service providers, problems such as payment issues, network issue, failed or wrong transaction etc.
. Actively Listened to customers inquiries, requests and complaints and proffered immediate solution.
. Updated customers on the neccessaries and followed up with them to make sure they were satisfied
. Assisted Customers in navigating MyMTN App.
Education
Bachelors of Arts - English Language
Masters of Arts- Communication and Language Art.
