Grace Odeyemi

Customer service and administrative support professional with hands-on experience helping customers, managing requests, resolving service concerns, and keeping day-to-day operations organized. I have worked across customer service and remote administrative roles, where clear communication, patience, follow-up, and attention to detail were important to getting the job done well. I am comfortable handling multiple requests, keeping accurate records, and communicating with people in a calm and professional way.

I am now looking to bring these skills into a customer-focused role where I can contribute to a positive client experience and continue to grow professionally.

Virtual Assistant to CEO at Royal City (Present)

• Provide day-to-day administrative and communication support, helping to keep schedules, requests, and tasks organized.
• Manage emails, appointments, calendars, and follow-ups while maintaining a professional and responsive approach.
• Respond to requests clearly and make sure important tasks are followed through to completion.
• Organize documents and maintain accurate information for easy access when needed.
• Handle multiple priorities in a busy environment and adjust quickly when urgent requests come up.
• Maintain professionalism and discretion when working with business and client information.

Customer Service Representative at Carociba Inc. (2022-08 – 2023-11)

• Handled customer questions, requests, and service concerns while keeping communication clear, respectful, and helpful.
• Worked with customers to understand their concerns and provide practical solutions or the right next step.
• Followed up on unresolved issues to make sure customers received a response and their concerns were properly addressed.
• Helped reduce customer query resolution time by 40% through efficient handling and follow-up.
• Kept customer information and service records accurate and up to date.
• Managed multiple customer requests in a fast-paced environment without losing attention to detail.
• Recognized as Employee of the Month for three consecutive months for outstanding service and performance.

Virtual Assistant at Lokwa Consulting (2022-01 – 2023-07)

• Provided remote administrative support, including email management, calendar coordination, appointments, document preparation, and data entry.
• Managed and coordinated more than 50 calendars, keeping appointments and schedules organized.
• Responded to emails and routine requests professionally and followed up where necessary.
• Carried out online research, data entry, and document-related tasks with attention to accuracy.
• Used Google Workspace, Microsoft Office, Trello, and Asana to organize work and keep tasks on track.
• Worked independently while meeting deadlines and communicating clearly with clients and team members.

Bachelor's Degree in Performing Arts – University of Ilorin (2015-12 – 2019-09)

National Youth Service Corps in School of Arts & Social Science, Dean's Office – Federal College of Education Oyo Special (2019-11 – 2020-11)