Grace Olabisi

Dynamic and results-driven Restaurant Manager with 6+ years of progressive hospitality and operations management experience, including direct oversight of multi-department restaurant operations, a 36-person staff team, and two daily shifts. Proven track record of driving revenue growth, enforcing service and hygiene compliance, building high-performing teams, and delivering measurable performance improvements. Adept at managing kitchen, bar, grill, and support departments simultaneously while maintaining brand standards and maximizing customer satisfaction.

Restaurant Manager at Coal City Bukka (2025-03 – Present)

Culture-specific cuisine restaurant operating across 6 departments — kitchen, bar, grill, operations, power room, and security — with 36 staff across two daily shifts of 18 each. Full ownership of all departments, supervisory staff, and daily operations.

• Directed daily operations across 6 departments simultaneously — setting performance expectations, enforcing brand and hygiene standards, and ensuring every shift met operational targets without interruption
• Built and maintained a 36-person workforce across two shifts — managing all scheduling, recruitment, and allocation to ensure zero coverage gaps and consistent service delivery
• Supervised all department heads — holding each accountable to department-specific KPIs, cleanliness standards, and conduct expectations that improved overall team performance
• Reviewed and approved all daily cash reconciliation reports — enforcing financial accuracy before submission to the accountant with zero discrepancies during tenure
• Resolved all escalated customer complaints at management level — implementing service recovery measures that protected guest relationships and brand reputation
• Drove measurable improvements in revenue, customer flow, and staff performance through targeted operational adjustments and consistent standard enforcement

Front Desk & Administrative Officer at OCCOA Limited (Construction Firm) (2023-01 – 2025)

Sole administrative and front desk officer for a multi-site construction firm with active projects across several Nigerian states.

• Managed all scheduling, official correspondence, and incoming and outgoing communications on behalf of the executive team — ensuring professional and timely communication at all times
• Signed official documents and represented management at contractor, client, and government meetings — exercising executive-level administrative authority with full organizational trust
• Maintained full document management and procurement correspondence systems — ensuring audit-ready records and operational continuity across a multi-site organization

Operations Supervisor at Coal City Bukka (2022-01 – 2023-03)

Promoted internally from Cashier based on consistent performance and demonstrated leadership — overseeing daily cross-departmental reporting and operations coordination.

• Supervised all cashiers and received daily reports from kitchen, bar, grill, and security supervisors — coordinating cross-departmental activities and ensuring daily targets were met
• Reviewed end-of-day sales reports, corrected discrepancies, and submitted finalized reports to management — maintaining rigorous daily financial reporting standards
• Resolved escalated customer complaints — acting as supervisory-level decision maker for all service recovery matters

Cashier at Coal City Bukka (2020-06 – 2022-01)

• Processed all customer payments accurately, issued receipts, and balanced daily sales totals at end of each shift with consistent accuracy

Store Keeper at The Pepper Grill (2019-05 – 2020)

• Maintained a dual-record inventory accountability system and managed formal requisition processes — ensuring zero stock discrepancies and uninterrupted operational supply

Class Teacher at Kings & Queens Secondary School (2018-08 – 2019)

BSc in Business Management – Benue State University (2015 – 2021)

NYSC Certificate – National Youth Service Corps