Happy Okievor

Results-driven Restaurant and Operations Manager with 15+ years of progressive experience across quick-service restaurants, hospitality, retail, and production environments. Experienced in leading teams, managing high-volume daily operations, controlling costs and inventory, improving customer satisfaction, coordinating production, and maintaining food, health and safety standards. Demonstrated commercial awareness, strong problem-solving ability, and a hands-on leadership style focused on operational excellence, profitability, and service quality.

Restaurant Manager - Chow Noodle Bar

(2022-01 - 2026-01)

• Managed day-to-day restaurant operations, ensuring consistent service, food quality, cleanliness, and operational standards.
• Led staff scheduling, deployment, supervision, coaching, and performance management to maintain efficient shift operations.
• Coordinated indoor and outdoor catering events, including staffing, production, logistics, and service delivery.
• Planned and coordinated production schedules to support demand, product availability, and service efficiency.
• Managed inventory, stock control, ordering, and monitoring of food and operating supplies.
• Ensured compliance with food safety, health, safety, and workplace standards.

Restaurant Manager - Nolla Fresh and Frozen - Victoria Island, Lagos

(2021-01 - 2022-01)

• Managed daily restaurant operations, staff performance, customer service, food quality, and operational standards.
• Supervised and motivated employees to deliver consistent service and maintain company procedures.
• Monitored inventory, stock levels, food quality, waste, and operational efficiency.
• Implemented practical improvements to strengthen efficiency, customer satisfaction, and profitability.

Restaurant Manager - Avo Fabulous Pizza - Arepo, Ogun State

(2021-01 - 2021-12)

• Managed daily restaurant activities, staff schedules, service standards, and customer satisfaction.
• Coordinated team deployment and ensured smooth front-of-house and back-of-house operations.
• Addressed customer concerns and supported a positive guest experience.

Production Manager - Colvi Limited (Studio 24) - Ikeja, Lagos

(2020-01 - 2021-01)

• Planned and coordinated production schedules, resources, workflows, and project timelines.
• Managed quality control and ensured production activities met required standards.
• Monitored resource utilization and supported management with budget and delivery planning.
• Maintained compliance with health and safety requirements throughout production activities.

Assistant Manager - Domino's Pizza - Victoria Island, Lagos

(2018-01 - 2020-01)

• Supported management of a high-volume restaurant operation serving more than 3,000 customers monthly.
• Contributed to monthly sales exceeding ₦20 million and annual team revenue of more than ₦200 million.
• Supervised team members, coordinated shifts, maintained service standards, and resolved customer issues.
• Supported profitability through effective customer service, operational efficiency, stock control, and team performance.

Shift Manager - KFC Nigeria (Devyani International Nigeria Ltd.)

(2012-01 - 2018-01)

• Led restaurant shift operations, ensuring smooth service delivery and adherence to company procedures.
• Coached, motivated, and supervised team members while supporting training and performance improvement.
• Managed cash handling, shift controls, and audit-related procedures with attention to accuracy and accountability.
• Resolved customer complaints professionally and maintained high customer service standards.
• Ensured compliance with food safety, workplace safety, cleanliness, and operational standards.

Cashier - Chicken Republic - Oregun, Ikeja, Lagos

(2009-01 - 2010-01)

• Processed customer payments accurately and efficiently in a fast-paced restaurant environment.
• Balanced daily cash transactions and maintained accurate cash-handling procedures.
• Provided friendly and responsive customer service.

Ordinary National Diploma (OND) - Business Administration - Lagos State Polytechnic (2010-01 - 2013-01)

Computer Training - Megro & Sons (Nig.) Enterprises (2007-01)

Secondary Education - Immaculate Heart Comprehensive High School (1999-01 - 2005-01)

Primary Education - Richway Nursery & Primary School (1993-01 - 1998-01)