Gracious Adeyemo

Results-driven HR and Customer Service professional with over 4 years of experience in HR administration, customer service, front-desk operations, employee records management, and office administration. Experienced in supporting HR operations, coordinating onboarding, managing confidential records, handling customer inquiries, and facilitating communication between staff and management. Skilled in Microsoft Office, report writing, problem-solving, conflict resolution, and time management.

Known for strong communication, professionalism, attention to detail, confidentiality, and a customer-focused approach, with additional experience in digital content creation.

Human Resources and Admin Officer - Lagos Chamber of Commerce and Industry (LCCI) - Lagos

(2024-07)

• Administer HR operations for a team of 120 employees, maintaining accurate staff and stakeholder records and departmental documentation.
• Lead end-to-end employee onboarding, supporting daily HR operations and employee and stakeholder relations initiatives.
• Manage administrative operations including internal communications and front-desk support, handling 150+ stakeholder requests weekly.
• Facilitate communication between staff and management to streamline HR processes across departments.
• Write and prepare minutes for departmental meetings, and support HR reports and presentations for administrative initiatives.
• Oversee administrative duties such as, internal communication monitoring, and front desk operations.
• Leading communication between staff and management to ensure smooth HR processes.
• Support preparation of reports and presentations for HR and administrative initiatives.

Secretary - Effect Motors - Port Harcourt

(2019-05 - 2019-09)

Built a highly organized and detail-oriented Secretary to support our executive team with administrative tasks, scheduling, and communication coordination. The ideal candidate will demonstrate exceptional multitasking abilities, maintain confidentiality, and contribute to the efficient operation of our dynamic automotive company.

Cashier - Food Concept (Pie Xpress) - Port Harcourt

(2022-04 - 2022-09)

• Processed daily sales transactions and resolved customer complaints, maintaining accuracy and service quality.
• Promoted products proactively, contributing to an 88% increase in daily sales during peak periods.
• Balanced the cash register and reconciled daily sales reports with zero discrepancies.

Customer Service Representative / Front Desk Officer - Lagos Chamber of Commerce and Industry (LCCI) - Lagos

(2023-01 - 2024-07)

• Delivered front-desk customer service to visitors and clients, maintaining a 99% customer satisfaction rate.
• Managed telephone and email inquiries from local and international stakeholders, resolving 150+ requests weekly with professionalism.
• Monitored and responded to website inquiries from stakeholders, ensuring timely follow-up and mail distribution.
• Supported the HR team with filing of staff and departmental documents, improving document retrieval efficiency.

Social Media & Content Marketing - Freelance

• Manage social media strategy and content creation for three brands: White Rock Agro (agriculture), Lagos International Trade Fair, and ICTEL EXPO (technology).
• Increased brand awareness and audience engagement for White Rock Agro through consistent content creation and community management.
• Developed and executed a social media campaign for Lagos International Trade Fair that drove exhibitor bookings and visitor participation.

Secondary School Certificate - Chrisolite International School, Portharcourt (2012-02 - 2018-12)

Bachelor of Science (BSc) - Business Administration - University of Iscom, Benin Republic (2018-09 - 2021-11)

High School Diploma - New Bethel Christian Academy, Portharcourt school (2007-02 - 2012-06)