Halimat Laaro

Public relation specialist customer care representative (CCR)

Content writer (remote)

Proficient in Microsoft Office and Google Workspace.

Strong verbal and written communication

Good interpersonal skills

Strong team coordination and management abilities.

Ability to work with little or no supervision Expertise in finding innovative, out-of-the-box solutions to simplity complex problems,

improving efficiency and achieving impactful result

Work History

2 0 2 2 - 2024

Customer Care Representative

ISON XPERIENCE, Ilorin, Kwara State

• Assisted customers with inquiries,

complaints, and questions in a prompt and professional manner.

• Acted as the primary point of contact for addressing and resolving customer experiences to ensure satisfaction and retention.
• Prioritized responsiveness to meet and exceed customers' needs as the initial point of contact in service delivery.
• Proactively engaged in continuous learning and training to stay updated on product knowledge and service procedures, enabling informed assistance to customers

I hold a Bachelor of Science in Mass Communication, with a solid foundation in media studies, public relations, journalism, advertising, and communication theory. Developed strong skills in writing, speaking, audience engagement, media ethics, and strategic communication. Gained practical experience through coursework, presentations, group projects, and media-related assignments, preparing for roles in customer service, public relations, and corporate communication.

B a c h e l o r o f S c i e n c e

(B.Sc, Mass Communication)

Kwara State University, Malete

Specialization:PR, broadcasting, journalism