Happiness Oma
Customer Service / Administrative Officer
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About
A results-driven and customer-focused professional seeking to contribute strong skills in customer service, administration, communication, record keeping, and client relations to a reputable organization. Committed to maintaining high standards of professionalism, supporting efficient operations, and contributing meaningfully to organizational success.
Experience
Customer Service / Administrative Officer - Happy Foods
(2026-03 - 2025-07)
- Respond to customer inquiries through phone calls and WhatsApp
- Process and track customer orders from placement to delivery
- Handle customer complaints and provide timely resolutions
- Manage daily administrative tasks and maintain accurate records
- Prepare invoices, receipts, and sales reports
- Coordinate with dispatch riders to ensure prompt deliveries
- Maintain customer databases and follow up with clients
- Support sales and promote excellent customer satisfaction
Customer Service Representative - Toke Cosmetics
(2025-07 - 2026-02)
- Assisted customers with inquiries and product recommendations
- Processed customer orders efficiently
- Coordinated customer orders from purchase to delivery
- Handled customer complaints professionally
- Responded to customer inquiries via social media platforms
- Built and maintained positive customer relationships
- Prepared customer service reports and documentation
Administrative Staff - Toke Cosmetics
(2024-11 - 2025-06)
- Managed office records and documentation
- Performed data entry and maintained accurate records
- Assisted customers and responded to enquiries
- Supported billing and administrative operations
- Coordinated daily office activities
Treasurer (NYSC CDS) - Medical Community Development Service, Delta State - Delta State
(2024-03 - 2024-07)
- Managed financial records and expenditures
- Worked with team members to organize community health programs
- Ensured accountability and proper record keeping
Quality Control Analyst - Lush Hair Nigeria
(2022-06 - 2023-03)
- Inspected products for quality and defects
- Tested raw materials and finished products
- Monitored production processes
- Maintained quality control documentation
- Ensured compliance with safety and company standards
- Reported quality issues and recommended improvements
Education
Higher National Diploma (HND) - Environmental Biology - Temple-Gate Polytechnic, Aba, Abia State (2020 - 2022)
Health Safety & Environmental Studies (HSE Levels 1, 2 & 3) - Health Safety & Environmental Studies - CIVTECHS Institute (2021 - 2021)
National Diploma (ND) - Science Laboratory Technology / Environmental Health & Safety - Maurid Institute of Management and Technology, Akwa Ibom State (2017 - 2019)
