Happiness Umoh

Trained Virtual Assistant delivering administrative virtual assistance, customer support, and lead generation in fast-paced environments. Proficient in CRM tools (Hubspot, Zoho, Zendesk, Freshdesk, workspace platforms (Slack, Trello, Google Suite). Seeking roles as a Virtual Assistant, Customer Support Specialist, Cold Caller, Appointment Setter, or Lead Generator to drive client engagement and operational success.

Strong background in secretarial administration and educational management with excellent communication, multitasking, and problem-solving abilities. Passionate about delivering professional remote support services and helping businesses maintain efficient daily operations.

Intern - Digital Witch IT Support Community - Remote

(2026-02 - 2026-04)

• I completed remote support projects focused on virtual assistance, CRM Management, workflow coordination, scheduling, automation and team collaboration.
• Managed contacts, deals, and support tickets using Hubspot.
• Organised tasks and workflows with Asana.
• Coordinated appointments using Calendly and Picktime.
• Supported communication through slack.
• Gained hands-on experience in basic IT troubleshooting workflow optimizatin and administrative support using modern remote work tools.

Data Mining and Email Marketing (Intern) - GAO Tek Inc

(2026-06 - 2026-12)

• Conduct data mining and extraction from various sources to build and maintain high-quality email database using Apollo.io.
• Clean, validate and organise large data sets to ensure accuracy and usability.
• Assist in segmenting audiences based on behaviour, demographics, and engagement patterns.
• Support the planning and execution of data-driven emails campaigns.
• Analyze campaign data (open rate, click-through rates, conversations) to identify trendsand insights.
• Perform AIB testing using data insights to optimise campaign performance.
• Generate reports and dashboards to present findings and recommendations.
• Collaborate with the HR Team to align data strategies with business goals.

Personal Secretary/Assistant - University of Uyo - Uyo, Akwa Ibom State, Nigeria

(2000-12 - 2025-12)

• Managed executive calendars, appointments, meetings, and daily schedules to ensure efficient time management.
• Prepared, edited, and maintained official correspondence, reports, memos, and other administrative documents.
• Coordinated meetings by scheduling appointments, preparing agendas, recording minutes, and following up on action items.
• Handled incoming calls, emails, and visitors with professionalism while providing excellent customer service.
• Maintained confidential records, files, and sensitive information with a high level of discretion.
• Organized and maintained physical and electronic filing systems for efficient document retrieval.
• Coordinated communication between the executive office, university departments, and external stakeholders.
• Managed office operations, including correspondence, record keeping, and administrative support.
• Assisted in planning and coordinating official events, seminars, workshops, and departmental activities.
• Arranged travel itineraries, accommodation, and logistics for official assignments when required.
• Supported the implementation of administrative policies and ensured smooth day-to-day office operations.
• Performed additional administrative and executive support duties as assigned, contributing to increased office efficiency.

Masters - Educational Management and Planning - University of Uyo (2011 - 2014)

HND - Secretarial Administration - The Polytechnic, Calabar (2005 - 2007)

ND - Secretarial Administration - The Polytechnic, Calabar (2001 - 2003)