Hassana Olayinka

Highly organized and detailed-oriented administrative and customer support professional with experience in telecommunications and Copy-writing. Demonstrates strong ability to build and maintain productive customer relationships, through personalized financial and technical guidance, and proven track record of supporting cross-selling initiatives. Skilled in utilizing digital communication tools, copywriting and content editing, customer relationship management, and communication platforms to efficiently manage customer interactions and resolve issues.

Hands on experience, in customer service, client education, complaint resolution, operational support, data entry & documentation, and administrative coordination. Seeking to contribute strong organizational and communication skills to a result driven organization.

Telesales Agent - Ison Xperiences - GRA, Ilorin

(2024-08-07)

• Conducted high volume outbound calls to promote products/services, addressing customers queries and concerns.
• Developed strong communication interpersonal skills, working with diverse customers.
• Consistently met or exceeded sales targets, demonstrating ability to perform under pressure.
• Gained experience in handling customers objections, providing solutions, and closing sales.
• Provided feedback to management, to improve service delivery.
• Guide customers through diagnostic procedures to resolve issues over the phone or via chat.
• Escalate complex customer issues to appropriate departments, ensuring timely solution.

News Editor - Royal FM (99.5) - Kwara State, Nigeria

(2020-09-20 - 2021-01-20)

• Edited and prepared news scripts for broadcast in line with editorial standards.
• Coordinated newsroom activities to ensure timely and accurate news delivery
• Conducted fact-checking and content review to maintain credibility and accuracy.
• Assisted in news gathering, reporting, and newsroom documentation
• Supported content planning and program scheduling.

Intern - MTN OFFICE - Ilorin, Kwara State

(2018 - 2019)

• Assisted in attending to customer inquiries, complaints, and service requests in a professional and timely manner.
• Supported administrative operations including data entry, documentation, and record management.
• Educated customers on products, services, and basic technical troubleshooting.
• Assisted in promoting company products and supporting cross-selling initiatives.
• Collaborated with team members to ensure smooth daily office operations and improved customer satisfaction.

Higher National Diploma (HND) - Mass Communication - KWARA STATE POLYTECHNIC (2020 - 2025)

Senior School Certificate Examination - SHEIKH ABDULSALAM SENIOR SECONDARY SCHOOL (2012 - 2018)

First School Leaving Certificate - GREAT HEREOS BASIC SCHOOL (2006 - 2012)