Hembafan Iniongon

Polished, professional, and highly organised Front Desk and Administrative Officer with over three years of experience across client-facing, administrative, and records management roles. Known for delivering exceptional first impressions, managing high volumes of enquiries with composure, and maintaining well-organised front office operations. Possesses strong interpersonal, communication, and multitasking abilities with a professional appearance and attitude.

A reliable graduate with proven experience coordinating schedules, managing documentation, and supporting management, committed to ensuring smooth, efficient, and welcoming front desk operations.

Growth and Strategy Manager at LHYW Livestock Services (2023-05 – 2025-12)

Promoted from: Sales Representative → Booking Manager/Customer Care Officer → Growth & Strategy Manager

• Served as the primary point of contact for over 50 clients daily, welcoming and attending to enquiries professionally and ensuring a positive first impression at every interaction.
• Managed incoming calls, emails, and general enquiries with a 95% client satisfaction rate, demonstrating excellent communication and interpersonal skills.
• Maintained accurate records, schedules, and documentation for client bookings weekly, ensuring zero loss of critical information and reducing errors by 30%.
• Coordinated appointments and meetings between clients and management, managing calendars and follow-ups efficiently.
• Ensured the office environment and client-facing areas were organised, presentable, and professional at all times.
• Prepared detailed operational and performance reports for management, supporting strategic planning and administrative oversight.

Bursar at NAOWA Nursery and Primary School (2022-01 – 2023-03)

• Served as a key administrative officer within a school setting, managing records, correspondence, and documentation with 99.9% accuracy.
• Received and attended to parents, guardians, and visitors professionally, handling enquiries and directing them appropriately.
• Managed financial records and prepared summary reports, demonstrating strong organisational and multitasking abilities.

Classroom Teacher [NYSC] at Samuel Kiddies Nursery and Primary School (2021-10 – 2022-10)

• Managed daily institutional operations, maintained structured records, and communicated professionally with parents, staff, and management.
• Coordinated PTA meetings and parent engagement sessions, developing strong interpersonal and public-facing communication skills.
• Demonstrated professional appearance, attitude, and conduct within an institutional environment at all times.

Master of Public Health in MPH – Rev. Fr. Moses Orshio Adasu University, Makurdi (2023)

B.Sc. in Microbiology – Federal University Dutsin-Ma (2021)