Howard Uzoka

A highly detail-oriented and analytical professional with multi-disciplinary expertise spanning Quality Assurance engineering, Customer Service, Travel Management, GIS analysis, and high-standard facility surveillance. Seeking challenging opportunities to leverage rigorous problem-solving skills, technological proficiency, and meticulous operational execution to drive organizational success and asset protection.

Customer Service Representative / Travel Agent - ASAP Tickets (Remote / SoftCloud / Dreamport)

• Managed high-volume incoming and outgoing client communications across phone, email, and live messaging regarding international flight bookings, complex itineraries, and layover schedules.
• Leveraged flight search and booking software (ITA Matrix, SoftCloud, Dreamport) and Global Distribution Systems (GDS) to research competitive airfares, optimize routing, and construct custom multi-city travel itineraries.
• Addressed and resolved travel disruptions, seat selections, ticket rebookings, schedule adjustments, and cancellations with high empathy and rapid problem resolution.
• Maintained exemplary customer satisfaction levels while ensuring strict compliance with airline ticketing policies and data security protocols.

Overnight Patrol & Security Surveillance Officer - Radisson Blu Hotel - Lagos Island, Lagos

(2024)

• Conduct comprehensive overnight foot patrols across hotel grounds, structural perimeters, and multi-tier facilities to verify asset integrity, secure entry/exit thresholds, and mitigate safety hazards.
• Monitor live CCTV feeds and access control subsystems meticulously, systematically tracking anomalies, preventing unauthorized entry, and enforcing strict high-tier hospitality security protocols.
• Execute systematic physical lockup logs of corporate sections, back-of-house areas, and VIP zones, guaranteeing absolute property accountability and rapid response to operational breaches.
• Author precise overnight shift logs and incident documentation, translating field observations into clear, actionable reporting for executive hotel management.

QA Engineer - Testlio (Remote / Crowdsourced QA)

(2022-11)

• Execute multi-tiered test suites (functional, regression, exploratory, localization, payment, API, accessibility, and compatibility matrices) across mobile, web, and desktop ecosystems.
• Meticulously isolate, reproduce, and document codebase vulnerabilities and systemic bugs, compiling sequential reproduction vectors alongside system telemetry and functional logs.
• Collaborate proactively across cross-functional engineering teams and product stakeholders to unpack baseline specifications, provide technical feedback, and map product verification trends.
• Author and maintain automated verification scripts within modern CI/CD orchestration frameworks while spearheading localized physical hardware verification initiatives.

GIS Analyst - ipNX Nigeria Limited - Lagos, Nigeria

(2020 - 2022)

• Delivered technical orchestration for enterprise geospatial initiatives, managing core GIS frameworks and web-mapping software topologies.
• Conducted advanced end-user application training workshops, structured inter-departmental working relations, and generated geospatial analytic data reports for corporate decision-making.

B.Sc. - Geography and Planning - University of Lagos (2024)