Husman Usman

An outstanding diligent professional who has working experience in customer service and administration desk. I have worked in various institutions where the level of productivity increased and achieved results even far beyond the organization's set standard. I hope to secure a position whereby I can continue to utilize my skills and competencies to contribute to the achievement of the organizational goals.

HEAD NON-FINANCIAL TRANSACTIONS - FIRST BANK OF NIGERIA

(2025-06)

ASSISTANT BANKING OFFICER - HEAD FINANCIAL TRANSACTION/VAULT OFFICER - FIRST BANK OF NIGERIA

(2024-07 - 2025-05)

ASSISTANT BANKING OFFICER - TEAM LEAD FINANCIALS - FIRST BANK OF NIGERIA

(2023-03 - 2024-06)

EXECUTIVE TRAINEE - CUSTOMER SERVICE MANAGER-Relief - UNITED BANK FOR AFRICA

(2021-09 - 2021-09)

Supervising the daily activities of the operational department of the bank, creating a reliable customer loyalty program. Setting customer service goals for team members and helping them reach those goals. Interacting with customers and handling customer queries and complaints in a timely manner.

EXECUTIVE TRAINEE - HEAD OF PROCESSING - UNITED BANK FOR AFRICA

(2021-05)

• Managing team members which results in productivity of the branch.
• Delivering effective financial services to customers/clients.
• Carrying out supervisory roles and understudying the branch customer service manager.
• Reduction of escalation of the business office.

GRADUATE TRAINEE - CUSTOMER SERVICE OFFICER - UNITED BANK FOR AFRICA

(2019-04 - 2021-05)

• Provided constant excellent customer service to clients/customers.
• Provided superior financial services to small businesses.
• Met the needs of internal and external customers/clients while maintaining organization's policy.
• Customer satisfaction: provided an outstanding level of service with each customer I interact with by meeting their needs, even in simple transactions
• Team support: standing out person that meets business goals and has strong customer satisfaction record
• Consistency: providing the same high level of service that generate sales, satisfies the customer and supports the time all the time every time

GRADUATE TRAINEE - HEAD TELLER - UNITED BANK FOR AFRICA

(2018-11 - 2019-04)

Seasoned Bank Head Teller well-verse in customer care and successful in achieving sales goals while maintaining high level of customer satisfaction. Consistently accurate in counts and balances. Outgoing personality with attention to delivering outstanding customer Experience.

• Processed and performed daily bank transactions.
• Assisted and supported other banking staff in their tasks.
• Ensured quality services was delivered to customers which increased the customer base of the branch.
• Identified and resolved customer needs as quickly as possible.

BSc. - Biology - Kano State University of Science and Technology, Wudil (2017 - 2017)

SENIOR SECONDARY SCHOOL LEAVING CERTIFICATE - Kids High School (2011 - 2011)

KANO STATE OF NIGERIA CERTIFICATE OF PRIMARY EDUCATION - Kids Foundation Nursery and Primary School (2005 - 2005)