IT Support Officer - Makaiza Farms Limited - Osun
(2024-11)
- Delivered hands-on technical support to users, effectively resolving hardware, software, and connectivity issues, ensuring smooth daily operations and high user satisfaction.
- Served as the primary point of contact for Office 365 support, managing user accounts, data access, and security settings, which improved team collaboration and productivity across platforms like Outlook, Teams, SharePoint, and OneDrive.
- Communicated technical solutions in a clear and friendly manner, reducing issue resolution time and improving user confidence in IT services.
- Proactively monitored and maintained IT systems, helping prevent disruptions and keeping services reliable and secure for all users.
- Collaborated with various teams to understand support needs and deliver personalized solutions, fostering a responsive and customer-focused IT environment.
Network Engineer | IT Support - Specstech Africa Solutions and ICT LTD - Enugu
(2021-04 - 2024-11)
- Spearheaded technical support for 25+ clients, diagnosing and resolving network issues promptly; reduced system downtime by 25% and increased client satisfaction rating to 95% and facilitated network upgrades.
- Led network infrastructure improvements by installing, configuring, deploying, and maintaining network equipment and systems, resulting in a 45% increase in network stability and performance.
- Managed a wide range of network devices, including Cisco routers, switches, and network security systems.
- Assisted in the design and implementation of network solutions, ensuring efficient network operation.
- Performed new hardware installations and updates to maintain a modern and reliable network infrastructure and Security Access Control Systems.
Technical Instructor - Godfrey Okoye University - Enugu
(2022-11 - 2023-07)
- Developed and delivered in-depth hardware and networking training programs, providing students with hands-on experience and the confidence to configure computer systems and networks.
- Monitored industry trends to innovate teaching methods and curriculum, ensuring students are equipped with relevant IT skills.
- Delivered engaging lectures, fostering an interactive learning environment that promotes active participation and knowledge retention.
- Tracked student progress and submitted reports to management, showcasing the effectiveness of training programs.
Internship - E – IT - ENUGU
(2019-10 - 2020-01)
- Managed network infrastructure (routers, switches, firewalls) and security systems, ensuring optimal performance and security posture.
- Collaborated on design & implementation of efficient network solutions (strong analytical/problem solving).
- Equipped network teams with technical support (research, analysis, project prep) and a demonstrated ability to quickly learn new technologies.
Computer Technician/Instructor - Upsilion Computer Academy - Lagos
(2013-01 - 2016-01)
- Empowered secondary school students with practical computer literacy through Microsoft Office training and basic troubleshooting skills.
- Ensured optimal IT infrastructure performance through consistent software updates, hardware repairs, and peripheral upkeep, demonstrating proficiency in computer hardware and software servicing.
- Ensured efficient operation of the school network infrastructure (LAN/WAN, Servers, IP) through regular maintenance and troubleshooting.
