Ibrahim Bala

Proactive and organized administrative and customer-focused professional with over 7 years of experience spanning field operations coordination, stakeholder/customer relationship management, documentation, and reporting across banking, NGO, and public health sectors in Katsina and Bauchi States. Experienced supporting office administration, maintaining accurate records, coordinating with multiple departments, and resolving customer and stakeholder concerns professionally.

Background includes customer service and marketing roles with UBA Bank and Taj Bank, relationship management at a microfinance bank, and field/administrative coordination with New Incentives (NI-ABAE), CARE International, and WHO. Holds a BSc.Ed in Computer Science/Health Information Management from Ahmadu Bello University, Zaria, with certifications in digital literacy, customer service, and entrepreneurship/career development. Strong interpersonal skills, high attention to detail, and comfortable managing multiple priorities in a fast-paced environment.

Field Relationship Manager II - New Incentives (NI-ABAE) - Bauchi State

(2022-01)

• Coordinate daily field activities and maintain accurate documentation of stakeholder and program engagement.
• Build and manage relationships with government officials, community leaders, and partner organizations.
• Prepare regular activity reports and maintain records to support office and program administration.
• Resolve stakeholder concerns and follow up to ensure timely completion of engagement activities.

Assistant Field Manager II - New Incentives (NI-ABAE) - Bauchi LGA

(2021-01 - 2021-12)

• Supported coordination of field operations, ensuring accurate documentation and adherence to reporting timelines.

Field Officer - New Incentives (NI-ABAE) - Bauchi LGA

(2020-01 - 2021-12)

• Coordinated field-level activities, maintained records, and supported administrative reporting requirements.

Field Verification Officer & POS Distribution Agent - Taj Bank - Katsina LGA

(2019-01 - 2020-12)

• Verified customer and agent documentation in the field and distributed POS terminals to registered agents.
• Maintained accurate records of verification exercises and provided front-line customer support to agents.

Marketer - UBA Bank - Katsina

(2018-01 - 2020-12)

• Delivered customer service and product information to prospective and existing bank customers.
• Supported account opening documentation and maintained customer records.

Stakeholder Relation Officer - CARE International - Kankia LGA, Katsina State

(2019-01 - 2019-12)

• Built and maintained relationships with local stakeholders to support programme objectives at the community level.

Community Mobilization Officer - World Health Organisation (WHO) - Kankia LGA, Katsina State

(2018-01 - 2019-12)

• Mobilized communities and coordinated with local leaders in support of public health initiatives; maintained activity documentation.

Program Officer - CARE International - Bindawa LGA

(2018-01 - 2018-12)

• Supported programme implementation, coordination, and community-level engagement activities.

Chief Executive Officer - IB-Technologies (Computer Accessories)

(2015-01)

• Manage all administrative, customer service, and operational functions of a computer accessories business, including record-keeping, procurement, and client relations.

AGMES Loan Officer - NIRSAL Microfinance Bank

(2016-01 - 2017-12)

• Supported client documentation, loan assessment, and record management for agricultural loan portfolios.

Relationship Manager - Micro Finance Bank - Kankia

(2015-01 - 2016-12)

• Delivered front-line customer service, managed client relationships, and maintained accurate account records.

Customer Service Executive Manager - Khajaish Computer Services

(2015-01 - 2017-12)

• Supervised customer service operations, managed staff coordination, and maintained client and service records.

N-Teach Corps Member (NYSC) - GSSS Kanti Kanka - Katsina State

(2014-01 - 2016-12)

• Taught computer science subjects and supported school administrative and ICT coordination activities.

BSc.Ed.

• Computer Science / Health Information Management - Ahmadu Bello University (ABU), Zaria (2018-01 - 2022-12)

NCE - Computer Science / Biology - Federal College of Education (T), Bichi, Kano State (2011-01 - 2015-12)

SSCE - Government Day Secondary School, Kankia, Katsina State (2008-01 - 2011-12)

Primary Education - Hassan Sada Model Qur'anic Primary School, Kankia (1997-01 - 2003-12)