Ifeanyi Agboli

Versatile and performance-driven Customer Support and Tech Professional with over 8 years of progressive experience in customer service management, technical support, procurement coordination & team supervision. Proficient in Microsoft Office 365, technical troubleshooting and cybersecurity fundamentals, with proven ability to resolve complex client issues, optimize processes and deliver superior user experiences. Currently gaining practical experience in remote technical support and committed to building a career in Customer Support, IT Helpdesk and Cybersecurity.

Customer support specialist - RESOLEDGE LIMITED - REMOTE - UK BASED

(2024-01)

As a Customer Support Specialist at Resoledge Limited, I serve as a friendly and reliable point of contact for customers who need support with our services. I listen carefully to customer concerns, provide clear and timely assistance, and help resolve issues with care and professionalism. I work closely with internal teams to ensure challenges are addressed quickly, maintain accurate support records, and contribute to a positive customer experience that builds trust and long-term relationships.

Group logistics and procurement coordinator - THE NILE GROUP - VICTORIA ISLAND, LAGOS STATE

(2024-01)

At The Nile Group, I coordinate the sourcing, purchasing, and delivery of equipment, supplies, and services across our film and entertainment operations. I manage vendor relationships, negotiate cost-effective deals, and ensure items are delivered on time to support smooth daily operations. Working closely with operations, finance, and production teams, I help control costs, prevent delays, and ensure a seamless entertainment experience.

LOGISTICS & TECHNICAL SUPPORT COORDINATOR - FILMONE ENTERTAINMENT - VICTORIA ISLAND, LAGOS

(2018-01 - 2024-01)

• Coordinated the distribution of film content across digital and cinema platforms.
• Provided technical troubleshooting for digital film delivery systems and media servers.
• Collaborated with internal IT, procurement and sales teams to optimize workflows.
• Monitored system uptime, ensuring timely delivery of film content.
• Supervised warehousing activities, maintaining inventory accuracy of equipment and materials.

CUSTOMER SUPPORT OFFICER - FILMHOUSE CINEMAS - SURULERE, LAGOS

(2015-01 - 2018-01)

• Delivered frontline customer service support, handling inquiries, ticketing and reservations.
• Assisted customers with technical issues related to e-ticketing and digital payments.
• Resolved guest complaints promptly and ensured satisfaction.
• Trained new staff on service protocols, communication, and system use.
• Supported inventory control for concessions and merchandise.

CASH OFFICER - DIAMOND BANK - OYINGBO, LAGOS

(2012-01 - 2014-01)

• Received and processed cash deposits for individual and corporate clients.
• Maintained daily cash records and performed reconciliations.
• Identified counterfeit notes and flagged suspicious transactions.
• Liaised with internal audit and compliance teams.
• Delivered customer service by addressing financial inquiries at the counter.

DIPLOMA (PGD) - THEOLOGY - Redeemed Christian Bible College (2025)

DIPLOMA (HND) - COMPUTER SCIENCE - Grace Polytechnic, Lagos State, Nigeria (2020)

DIPLOMA (ND) - COMPUTER SCIENCE - Grace Polytechnic, Lagos State, Nigeria (2012)