Imelda Akogu

Hello, potential clients, My name is Imelda, and I am a customer service expert, data entry agent, copywriter, and commentator. I interned as an administrative assistant and voiceover artist. If you are looking for a charismatic team member who would see working with you as not just a job but more of an opportunity to bring my talent, passion, and perspective to a mission-driven organization like yours, then you need to have an interaction with me because you have met her.

Academically, I am a graduate of the University of Nigeria, Nsukka (UNN) with a qualification in mass communication, which I have utilized as a copywriter, news reporter, and voice-over artist on radio and television stations.

Finally, I will say that a great customer service representative knows how to relate to everyone and handles difficult customers well.

I have a wonderful three plus years of expertise in phone contact, social media, and ticket handling, and I am a qualified customer service representative at Outsource Global and Technologies Limited. collaborating with the team's manager to achieve the team's objectives each week and each month.

During my time as an undergraduate intern, I also obtained experience working as an administrative assistant, a reporter, and a voice actor. I have the computer abilities, soft skills, attention to detail, and communication skills I need to complete my tasks quickly and effectively.

Graduate of mass communication from the prestigious University of Nigeria Nsukka (UNN) with remarkable 2.1 GPA in 2019. Knowledgeable in the affairs of the media and a great team lead on school projects which gained high grades.

Recently gained certification on customer service skill from Alison to help me with my career path in providing great customer service to my clients and how to maintain empathy.