Isaac

High-energy, results-oriented Sales Representative with over 4 years of experience in the international SaaS and E-commerce sectors. Proven track record of leveraging empathetic communication and deep product knowledge to convert inquiries into high-value sales, consistently exceeding monthly revenue targets by 15%. Adept at building platform trust for a 3M+ user base through strategic relationship management and persuasive digital solution demonstrations

Customer Relationship Expert at Calls Experts (Insurance Supermarket) (2025-01 – Present)

• Manage high-volume inbound customer interactions for Insurance Supermarket, providing accurate information on insurance products and services.
• Deliver prompt, empathetic resolutions to customer inquiries while maintaining high customer satisfaction standards.
• Utilize tools such as Slack and Zoho Mail for effective communication and team collaboration.
• Operate the ISI dialer system to handle calls efficiently, ensuring proper documentation and adherence to call protocols.
• Maintain accurate records of customer interactions, updates, and follow-ups in line with company guidelines.
• Consistently meet performance metrics including call quality, response time, and customer satisfaction scores.

Customer Service Specialist at Remarkable AI (2021-03 – 2024-12)

• Managed an average of 60+ customer interactions daily across chat and email, maintaining a consistent 98% first-response resolution rate.
• Identified and escalated recurring technical bugs to the engineering team, reducing related support tickets by 15% over six months.
• Conducted targeted customer research and follow-up campaigns, contributing to a 10% increase in lead conversion for premium services.
• Consistently exceeded performance KPIs, including Average Handling Time (AHT) and Quality Assurance (QA) benchmarks.

Customer Care Specialist at Jumia Online (2020-01 – 2021-03)

• Provided high-tier personalized support for VIP accounts, resolving complex shipping and payment disputes to ensure 100% retention.
• Collaborated directly with the Product Development team to relay user feedback, influencing two major UI updates for the mobile app.
• Recognized as "Top Performer of the Quarter" for exceeding customer satisfaction targets and maintaining a 4.9/5.0 feedback rating.
• Developed a streamlined response template for common queries, improving team efficiency by 20%.

Bachelor of Arts in Business Management and Administration – University of Port Harcourt (2016 – 2021)

Professional Certificate in Human Resource Management – Skill Success (2021)