Isaac Moru

Results-driven graduate with hands-on experience in sales, customer service, commercial operations, administration, field operations, and stakeholder engagement. Proven ability to identify customer needs, recommend appropriate solutions, resolve complaints, process transactions, maintain accurate records, and support efficient day-to-day operations. Experienced in serving 30+ customers daily, processing 50+ transactions, and validating data for 1,000+ beneficiaries across multiple locations.

Strong communication, relationship management, numerical, analytical, and problem-solving skills, with proficiency in Microsoft Office, Google Workspace, and digital tools. Highly adaptable and performance-driven, seeking opportunities in sales, customer experience, commercial operations, administration, or graduate development programmes.

Administrative Assistant at Harmony Properties (2026-04 – Present)

• Support daily administrative and operational activities, ensuring timely completion of assigned tasks and smooth workflow.
• Maintain organized digital and physical records, improving accessibility and retrieval of client and operational information.
• Track client enquiries and follow-ups, supporting timely responses and a consistent customer experience.
• Prepare correspondence, reports, documentation, schedules, and other administrative materials.
• Use Microsoft Office and digital productivity tools to support reporting, documentation, and operational efficiency.

Biology Teacher — NYSC Placement at IBCH School (2024-08 – 2025-08)

• Managed accurate academic records for 200+ students, supporting timely reporting and performance assessment.
• Adapted communication and engagement approaches to meet different needs and improve understanding.
• Built effective working relationships with students and colleagues through clear communication and professional issue resolution.
• Planned and delivered activities within deadlines, demonstrating strong organization, ownership, and execution.

Independent Field Monitor — WHO Immunization Programme at World Health Organization (2025-04 – 2025-04)

• Achieved 100% reporting accuracy while validating data for 1,000+ beneficiaries across 5+ locations
• Validated programme data for 1,000+ beneficiaries across 5+ locations, achieving 100% reporting accuracy.
• Identified and resolved data discrepancies through engagement with government officials, healthcare personnel, and community stakeholders.
• Collected, verified, and submitted accurate field information in line with established monitoring procedures.
• Produced field reports supporting programme monitoring, evaluation, and evidence-based decision-making.

Operations & Customer Service Assistant at Mobil Filling Station (2023-12 – 2024-08)

• Served 30+ customers daily, resolving enquiries and complaints while maintaining a professional customer experience.
• Processed and reconciled 50+ daily transactions with consistent accuracy over 8 consecutive months.
• Maintained zero unresolved customer escalations through proactive communication, appropriate escalation, and timely follow-through.
• Supported daily commercial operations through accurate record-keeping, transaction processing, and prompt issue resolution.

Sales & Front Desk Assistant at Exclusive Store (2018-08 – 2019-08)

• Identified customer needs and recommended suitable products based on preferences and requirements.
• Supported frontline sales activities and customer engagement, contributing to a positive retail experience.
• Strengthened customer relationships through responsive service and clear product communication.
• Maintained organized product displays and stock presentation to support store readiness and customer experience.

B.Sc. (Ed.) in Biology – Joseph Sarwuan Tarka University, Makurdi (Formerly University of Agriculture, Makurdi) (2024)