Isaac Sunday

Sales Administration Officer at Dangote Cement PLC with core responsibility for ATC generation, sales support, and performance reporting, complemented by prior technical and operational experience. Applied strong analytical capability to design and deliver Power BI-based operational and inventory dashboards. Proficient in Power BI, DAX, and data modelling, translating sales and business data into actionable insights to support management decision-making.

Sales Administration at Dangote Cement PLC (2023-03 – Present)

• Managed customer inquiries efficiently, resolving issues promptly to maintain positive business relationships.
• Enhanced client satisfaction with timely processing of orders, invoices, and delivery schedules.
• Successfully handled daily order bookings, maintaining high levels of accuracy and customer satisfaction.
• Created and managed ATCs, maintaining comprehensive records of ATC movements.
• Ensured adherence to company order creation procedures, contributing to operational efficiency.
• Confirmed customer account balances and managed customer queries, implementing strategies to improve customer experience.
• Identified and recommended sales operation improvements, executing additional duties as assigned by senior sales management.

Customer/Technical Support (Remote) at Go54 Limited (Formerly WhoGoHost Limited) (2021-11 – 2023-02)

• Attracted potential customers by answering product and service questions, suggesting information about other products and services via calls, emails, and live chat.
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Troubleshooted a variety of technical and non-technical issues customers are having with their domains, web hosting plans, and other services.
• Provided technical support level one escalation issues via the help desk.
• Communicated with and manage new and existing customers.

Customer Care Associate at Impressions Groups (2019-12 – 2021-10)

• Fielded inquiries via email, chat, and text to offer immediate assistance with customers' needs.
• Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
• Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
• Resolved service failures, coordinated return appointments, and executed referrals to specialists.
• Documented caller information in the delivery system to initiate standard responses based on needs.

Bachelor of Technology (B. Tech) in Industrial Chemistry – Federal University of Technology, Minna (2019-11)

Diploma in Graphics, Data Processing & Publishing – Liberty Computer Training Institute & Publishing (2012-07)