Isah Yekini

Results-driven and versatile professional with experience in customer relationship management, administrative operations, process coordination, project supervision, consulting, stakeholder engagement and technology-enabled business support. Experienced in managing customer interactions, resolving enquiries and complaints, maintaining client relationships, coordinating administrative processes, preparing reports, managing documentation, and supporting operational efficiency. Demonstrated ability to work with cross-functional teams, understand customer needs, identify operational requirements and contribute to improved service delivery.

Tech-savvy with strong proficiency in Microsoft Office Suite, Generative AI and CRM-related activities, supported by a B.Tech in Entrepreneurship and Business Studies. Brings a customer-focused, analytical and solution-oriented approach that aligns well with systems and process improvement, self-service solutions and customer experience operations.

Biodigester Toilet System Expert / Construction Contractor - Chiwis Biogas Engineering

(2026-04)

• Provide technical and customer-focused support relating to modern biodigester toilet systems.
• Engage clients to understand project requirements and provide appropriate solutions.
• Coordinate project activities while maintaining quality and service standards.
• Apply practical problem-solving skills to address project and customer requirements.

Mining Equipment Sales Consultant - Vindru Sale Consultant - New Delhi, India

(2026-01)

• Support clients in identifying suitable mining equipment solutions based on their requirements.
• Maintain professional client relationships throughout the sales process.
• Communicate product information and recommendations clearly to prospective customers.
• Apply customer-focused approaches to understand needs and provide appropriate solutions.
• Support business development through client engagement and relationship management.

Site Supervisor - Danielson Ltd. - Minna, Niger State

(2025-10)

• Coordinate day-to-day project activities and monitor progress against requirements.
• Supervise workers and coordinate team activities to achieve project objectives.
• Monitor quality standards and ensure compliance with established procedures.
• Identify operational issues and apply practical solutions to keep projects progressing.
• Maintain communication with relevant stakeholders throughout project execution.
• Prepare and maintain project-related information and documentation.

Entrepreneurial Officer - Mountain Top University - Lagos-Ibadan Expressway, Ogun State

(2024-09 - 2025-10)

• Spearheaded innovative projects and initiatives supporting academic growth and student engagement.
• Collaborated with faculty and staff to implement new processes for student administration and support.
• Managed budgets, scheduling and logistics to improve departmental operations.
• Developed and maintained strong relationships with key university stakeholders.
• Supported coordination of activities requiring effective communication, documentation and stakeholder engagement.
• Contributed to process implementation and operational improvement within the department.

ICT / Economics Instructor - GEM School - Okesefu, Ibafo, Ogun State

(2024-01 - 2024-09)

• Delivered ICT and Economics instruction using clear and structured communication.
• Supported learners in understanding technology-related concepts and processes.
• Managed classroom activities and maintained effective communication with students and colleagues.

Customer Relationship Officer - Revathi Equipment Ltd. - Ikoyi, Lagos

(2022-12 - 2023-10)

• Built and maintained strong client relationships to drive customer loyalty and retention.
• Responded to customer enquiries, complaints and concerns professionally and promptly.
• Worked closely with sales and marketing teams to improve customer satisfaction and support sales.
• Utilised CRM software to track customer interactions and provide personalised service.
• Maintained customer information and followed up on client requirements.
• Supported effective communication between customers and internal teams.

Executive Consultant - MC Equipment Ltd. - Lagos

(2022-01 - 2022-01)

• Advised clients in the mining sector on equipment acquisition, installation and maintenance.
• Conducted market research and analysis to develop solutions aligned with client needs.
• Delivered presentations and reports to senior management and clients.
• Communicated recommendations clearly to support informed business decisions.
• Negotiated contracts and established strong partnerships to support business growth.

Administrative Officer - MC Equipment Ltd. - Ikoyi, Lagos

(2021-04)

• Oversaw office operations, including document management, scheduling and communications.
• Managed client interactions and provided administrative support to enhance customer satisfaction.
• Coordinated meetings, events and company-wide initiatives to improve operational efficiency.
• Assisted with budget preparation and expense tracking.
• Maintained administrative records and supported effective information flow within the organisation.

Calibration / Quality Test Officer - Vatex Agro - Kaduna Road, Niger State

(2018 - 2019)

• Performed calibration and quality testing activities in a cashew processing environment.
• Supported quality-control processes and compliance with required standards.
• Maintained attention to accuracy and consistency in operational activities.

ICT Instructor - Brilliant Forte Academy - Abowa, Ogun State

(2017-07 - 2018-07)

• Provided ICT instruction and supported students in developing computer-related skills.
• Communicated technical concepts in a clear and accessible manner.

ICT Instructor - Baptist Academy - Suleja, Niger State

(2016-11 - 2017-06)

• Delivered ICT lessons and supported students in developing technology skills.
• Managed learning activities and communicated effectively with students and colleagues.

B.Tech - Entrepreneurship and Business Studies - Federal University of Technology, Minna (2011 - 2016)

West Africa Examination Certificate (WAEC) - Government Science Secondary School, Adogo (2005 - 2011)

First Leaving Certificate - Christian Missionary School, Adogo (1999 - 2005)