Jacob Sunday

I am a perfomance driven Manager with a demonstrated work history as a Hospitality professional highly skilled in hotel management, pre-opening, strategic marketing/negotiation, operational management, training, spanning over 20 years. A dependable and experienced team player with strong analytical, interpersonal communication and leadership skills with ability to coordinate subordinates to work under tight deadlines and deliver effectively, ensuring global best practices. I am currently looking to applying these skills in an organization, occupying a more challenging position where I can directly contribute to the effective strategic decision making value-chain

GM - BON HOTEL EMPORIUM - Ughelli Delta State

(2026-01)

• Managed day-to-day hotel operations and functions of over 50 luxury rooms
• Reviewed REVPAR, ADR, P&L statements, budgets and forecasts, revenues, and expenses
• Oversee individual department managers to ensure adherence to company policy and procedure
• Take guest reservations correctly and courteously, greet guests promptly, meeting guest/client needs, salvage guest troubleshooting's and courteously (check-in, check-out, personal information, rooms, luggage, and security)
• Monitor the need for maintenance, repairs, or refurbishing, ensuring that the necessary work is conducted, ensure the cleanliness and order (exterior, lobby, rooms)
• Monitor maximum room occupancy within agreed overbooking policy
• Verify and update billing as required, including monitoring, and filing prior-approval limits, confirmations, and purchase orders, perform basic financial management, including updating balance sheets
• Appraise the performance of staff, identifying and addressing areas for development and training
• Ensure accurate and timely submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required
• Monitor trends within the industry and make suggestions how these could be implemented
• Ensuring Effective security, conducting inspections of property and services and ensuring compliance with licensing laws, health and safety and other statutory regulations

ASST. GM - CHIDA INTERNATIONAL HOTEL ABUJA - Abuja

(2020-01 - 2025-12)

• Manage over 200 rooms property with millions of Naira in annual revenue
• Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 90 employees
• Increased room revenues by 30 percent consecutively
• Developed and saw hotel-wide renovation project through to completion while staying within budget and time-frame
• Directing various business departments to ensure the smooth running of the company
• Resolving contractual and commercial issues and disputes
• Training and leading a large team, providing discipline and performance feedback
• Developing positive direct relationships with key business contacts
• Scheduling workload to meet priorities and targets
• Possessing personality, energy & charisma to inspire, lead and develop staff
• Using automated computer systems to monitor staff punctuality
• Analysing complex data and documentation
• Involved in mentoring of new staff
• Responsible for achieving all performance related targets
• Ensuring that best practice is followed in safety, legality and quality of service
• Developing and supporting a cross functional culture of continuous improvement
• Assisting company accountants in the formulation of forecasts and budgets
• Maintaining excellent relationships with clients and suppliers
• Undertaking staff performance reviews

GM - AES LUXURY APARTMENTS & SUITES ABUJA - Abuja

(2017-01 - 2020-12)

• Manage 87 rooms property with millions of Naira in annual revenue
• Oversee daily front desk operations, maintenance, and housekeeping for more than 60 employees
• Increased guest satisfaction scores by over 52 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service
• Controlled a housekeeping and maintenance operating budget
• Decreased employee turn-over by 55 percent
• Extensive sales and marketing for profitability
• Cost reduction internal control mechanism
• Undertake Staff performance Appraisal
• Report to the Board of Directors of Progresses/Challenges and way forward
• Help promote company culture that encourages top performances and high morale
• Oversee Budgeting, Planning and internal control Mechanism
• Ensure all legal and regulatory documents are filed and monitors compliance
• Identify and address operational troubleshooting and opportunities
• Build partnership with corporate organizations

GM - AXARI HOTEL & SUITES - Calabar

(2014-01 - 2017-12)

• Managed day-to-day hotel operations and functions of over 58 luxury rooms
• Reviewed P&L statements, budgets and forecasts, revenues, and expenses
• Oversee individual department managers to ensure adherence to company policy and procedure
• Take guest reservations correctly and courteously, greet guests promptly, meeting guest/client needs, salvage guest troubleshooting's and courteously (check-in, check-out, personal information, rooms, luggage, and security)
• Monitor the need for maintenance, repairs, or refurbishing, ensuring that the necessary work is conducted, ensure the cleanliness and order (exterior, lobby, rooms)
• Monitor maximum room occupancy within agreed overbooking policy
• Verify and update billing as required, including monitoring, and filing prior-approval limits, confirmations, and purchase orders, perform basic financial management, including updating balance sheets
• Appraise the performance of staff, identifying and addressing areas for development and training
• Ensure accurate and timely submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required
• Monitor trends within the industry and make suggestions how these could be implemented
• Ensuring Effective security, conducting inspections of property and services and ensuring compliance with licensing laws, health and safety and other statutory regulations

HR/ADMIN OFFICER - CHIDA INTERNATIONAL HOTEL ABUJA - Abuja

(2005-01 - 2014-12)

• Maintains the clock-in and clock out books, preparing over leverages for employees, prepare the monthly nominal roll of all employees, ensuring that employees follow strict compliance of policies/procedures
• Provides historical references by developing and utilizing filing and retrieval system
• Maintains and keep record books of organizational equipment/fittings; vehicles; generators that enhances effective operations
• Carryout inductions/orientation of the organization for new employees
• Maintenance of office equipment, vehicles, generators, and other assets of the organization
• Arrangement of all logistic, travels, visa arrangement and assets procurement
• Financial management; purchasing, procurement, and contract administration; general administrative services; facilities, property, safety, or space management; or human resources service in developing and implementing administrative management policies, working with management on planning organizational needs, and preparing plans, goals, objectives, or criteria for management processes

Ph.D. - Business Administration - Nasarawa State University Keffi (2023-01)

M.Sc. - Business Management - Nasarawa State University Keffi (2022-01 - 2022-12)

MBA - Business Management - Nasarawa State University Keffi (2019-01 - 2021-12)

PGDM - Business Management - Nasarawa State University Keffi (2018-01 - 2018-12)

ND & HND - Business Administration & Management - The Federal Polytechnic Bida (1998-01 - 2004-12)

SSCE - Government Secondary School North-Bank (1995-01 - 2000-12)

First school leaving certificate (FSLC) - Jalli Special Primary School (1983-01 - 1989-12)