Janet Audu

Dedicated and versatile professional with a passion for crafting exceptional user experiences and compelling content. Demonstrates strong capability in handling high correspondence, preparing documents, maintaining accurate records, and tracking deadlines with precision. Skilled in client communication, stakeholder coordination and administrative workflow management, with a strong focus on confidentiality and data accuracy.

Proficient at prioritizing multiple tasks, resolving issues efficiently, and ensuring smooth day-to-day operations. Known for attention to details, discretion, and the ability to support senior executives with minimal supervision.

Customer Support Representative - Opay Microfinance Bank

(2018-01 - 2019-08)

• Educated customers on digital banking services and mobile app features, increasing product adoption and usage.
• Supported fraud prevention efforts by identifying and reporting suspicious transactions or activities.
• Provided exceptional customer support by responding to inquiries, resolving concerns, and ensuring a favorable customer experience.
• Handled sensitive customer information in compliance with data protection and financial regulations.
• Improved customer retention by delivering professional, empathetic, and solution-driven support.
• Assisted customers with transaction issue, failed transfers, reversals wallet funding, ensuring timely resolution and improved user trust.

Executive Administrative Officer/Customer Support - Lawrence Oiseomoje & Co. (LOC) Law Firm

(2020-12 - 2021-09)

• Implement and maintain a robust organizational system, enhancing overall office efficiency.
• Effectively coordinate executive-level administrative procedures, encompassing tasks such as managing calendars, coordinating travel arrangements, and handling of documentations with precision.
• Provide exceptional customer support by responding to inquiries resolving concerns, and ensuring a favorable customer experience.
• Developed adept communication skills to facilitate effective interaction with executives, cross-functional teams, and customers.
• Successfully streamlined administrative workflows, reducing turnaround time by 5%.
• Successfully led research projects resulting in actionable insights for business strategy development.

Assistant Manager - The Podium, Event Center - Lagos

(2024-07 - 2026)

• Handled high-volume client inquiries and complaints, resolving 90 percent of issues on first contact and improving customer satisfaction
• Provided administrative support to senior management, improving workflow efficiency and operational coordination
• Build and maintain strong, long term client relationship
• Supported management with weekly operational reports, improving decision making and performance tracking.
• Maintained organized records of client bookings and event details, improving data accessibility and retrieval efficiency.
• Acted as liaison between clients, vendors and internal team.
• Assisted in preparing invoices, contracts, and event documentation, reducing administrative errors and improving turn around time.

B.Sc - Psychology - Ekiti State University, Ado Ekiti (2019 - 2024)

Executive Virtual Assistant - She leads Africa (2026)