Jenny Seress

Customer Success and Client Partner with 9+ years' experience managing client relationships, stakeholder engagement, and project delivery across UK and international markets in fast paced environments. Experienced in managing 10–15+ client accounts, including bringing in new clients, owning the full relationship lifecycle, and securing repeat work through ongoing engagement and delivery. Act as the main point of contact for updates, issue resolution, and ongoing relationship management.

Confident working with senior stakeholders across UK, EMEA, APAC, and US markets, building strong working relationships and maintaining long-term trust.

Client Partner at Octagon Group (2025-04 – Present)

• Own and manage 10-15+ clients, managing communication, expectations and delivery updates.
• Main point of contact for requirements, challenges, and timelines, ensuring clear plans are in place to deliver work and resolve issues quickly.
• Bring in new clients and continue to manage them long term, supporting repeat work and ongoing engagement
• Build and maintain strong relationships with both new and existing clients, supporting long term account growth and retention.
• Work closely with internal teams to make sure client needs are understood and delivered properly
• Attending industry events and trade shows across the UK to build relationships

Associate Director/ Business & Project Lead at TalentVolt Group (Start-up) (2024-05 – 2025-04)

• Worked closely with senior leadership to support business growth and client delivery
• Managed client relationships at senior level, including VP and C-suite contacts
• Helped bring in new business opportunities while also supporting existing client accounts
• Supported relationship building and account development across multiple clients

Global Customer Success Manager at Gillespie Manners Search & Selection (2022-12 – 2024-05)

• Managed 8-12 existing customers, built strong relationships with key stakeholders, providing ongoing support whilst proactively grow revenue within accounts and build successful relationships with key stakeholders
• Built strong relationships with key stakeholders and acted as the main contact throughout each project
• Supported clients through updates, progress tracking, and issue resolution
• Supported and managed junior team members by coaching, mentoring and helping them develop as well as lead training sessions where appropriate.
• Attend global technology events and trade shows

Consultant at Gillespie Manners Search & Selection (2021-01 – 2022-12)

• Managed multiple client projects across UK, EMEA, and US markets
• Spoke regularly with clients to understand requirements and provide updates
• Supported relationship management and ensured smooth communication throughout delivery
• Helped maintain client satisfaction through consistent follow-up and communication

Executive Researcher at Gillespie Manners Search & Selection (2020-02 – 2021-12)

• Manage multiple projects across the UK, EMEA and the US markets
• Built relationships with stakeholders and maintained regular communication throughout projects.
• Maintained accurate CRM and database records.
• Supported business development and market insight activities.

Junior Producer / Project Co-Ordinator at Fall Off The Wall (2016-06 – 2019-12)

• Supported the planning and delivery of advertising campaigns across TV, radio and print.
• Coordinated schedules, deadlines and project activity to ensure work was delivered on time.
• Worked closely with clients, creatives, designers and production teams throughout campaign delivery.
• Assisted with project administration, meeting coordination and stakeholder communication.
• Supported multiple projects at different stages while managing changing priorities and deadlines.

BA in Media Production & Moving Image – University of Northampton (2013-09 – 2016-05)

A-Level in Media studies – Luton Sixth Form College (2011-09 – 2013-05)

BTEC in Media production – Luton Sixth Form College (2011-09 – 2013-05)