Jimoh Halimat

I am a zestful, passionate, smart, highly organized and results-driven and customer-focused professional with over 6 years of experience in operations management, administration, customer service, retail operations, hospitality management, inventory control, financial administration, human resource support, and business process improvement. Proven ability to lead teams, coordinate recruitment and onboarding activities, manage customer relationships, oversee inventory and cash management processes, support audit exercises, implement internal controls, and drive operational efficiency. Skilled at managing multiple priorities, improving service delivery, enhancing customer satisfaction, and achieving organizational goals in fast-paced environments.

Operations Manager - OAK House Lounge & Eatery - Surulere, Lagos

(2022-01 - 2026-01)

• Directed the daily operations of the restaurant and lounge, ensuring smooth service delivery and customer satisfaction.
• Managed restaurant floor operations, kitchen activities, inventory processes, customer service functions, and administrative operations.
• Supervised kitchen staff, chefs, waiters, cashiers, bartenders, and support personnel to ensure operational efficiency.
• Coordinated recruitment, onboarding, orientation, training, and performance management of employees.
• Maintained employee records, staff schedules, attendance reports, and workforce planning documentation.
• Managed employee welfare, disciplinary procedures, conflict resolution, and staff development initiatives.
• Oversaw food inventory, beverage inventory, kitchen supplies, consumables, and stock replenishment activities.
• Conducted routine stock counts and reconciliations to prevent losses, wastage, and stock discrepancies.
• Monitored food preparation processes and ensured compliance with quality, hygiene, and food safety standards.
• Managed supplier relationships, procurement activities, purchase orders, and inventory replenishment schedules.
• Supervised daily cash collections, POS transactions, banking activities, petty cash management, and reconciliations.
• Prepared operational reports, inventory reports, staff reports, and financial reports for management review.
• Worked closely with internal and external auditors by providing inventory records, reconciliations, and supporting documentation.
• Handled customer complaints professionally and implemented service improvement initiatives that enhanced customer satisfaction and retention.
• Implemented operational controls that improved efficiency, accountability, and profitability.

Retail Operations & Revenue Assurance Manager - Smartmark Ltd - Surulere, Lagos

(2019-11 - 2022-11)

• Managed daily retail store operations and ensured achievement of sales and revenue targets.
• Supervised sales associates, cashiers, store attendants, and operational staff.
• Participated in recruitment, onboarding, orientation, training, and performance management of employees.
• Ensured proper merchandising, product display, stock arrangement, and maintenance of store standards.
• Monitored inventory levels and coordinated stock replenishment to prevent stock shortages.
• Conducted stock counts, stock reconciliations, and inventory verification exercises.
• Managed revenue assurance activities and ensured accuracy of sales transactions and financial records.
• Monitored cash collections, POS transactions, bank deposits, and daily reconciliations.
• Investigated sales discrepancies, inventory variances, and revenue-related issues.
• Prepared sales reports, inventory reports, management reports, and revenue assurance analyses.
• Collaborated with auditors during internal and external audit exercises and provided supporting schedules and documentation.
• Strengthened internal control systems that improved accountability and reduced operational losses.
• Managed customer complaints and ensured excellent customer service delivery.
• Built and maintained strong relationships with customers, suppliers, and stakeholders.
• Supported management in budgeting, forecasting, and business improvement initiatives.

Sales & Customer Service Representative - Paga - Surulere, Lagos

(2019-01 - 2019-12)

• Promoted financial products and digital payment solutions to prospective and existing customers.
• Assisted customers with account opening, account maintenance, and transaction-related inquiries.
• Educated customers on products and services to increase adoption and usage.
• Resolved customer complaints and escalated complex issues for timely resolution.
• Built strong customer relationships through excellent service delivery.
• Achieved sales and customer service performance targets.
• Supported customer retention and business development initiatives.

Bsc.

• Public Administration - Usmanu Danfodiyo University, Sokoto (2015-01 - 2019-12)

National Diploma - Accountancy - Waziri Umar Federal Polytechnic, Birni-Kebbi (2013-01 - 2015-12)

Secondary Certificate Examination - Ojongbodu Grammar School (2013-07)

Diploma - Data Base Management - Master's Effect Computers (2008-01 - 2009-12)

First School Leaving Certificate - An-Nur Nursery/Primary School (2005-01)