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Head of Operations & Administration | Operations Strategy | Process Optimization | Organizational Leadership
About
Results-driven Operations and Administration Leader with 15+ years of experience managing multi-functional operations across banking, real estate, and NGO sectors. Proven expertise in optimizing processes, managing budgets, supervising teams, and ensuring compliance. Strong track record in driving operational efficiency, reducing costs, and delivering organizational excellence.
Experience
Director, Administrations - JaraBuy Company Ltd
(2024-01)
- Develop and execute business operations strategy in ligament with company strategy.
- Implement operational processes, compliance and risk mitigation to improve efficiency, revenue growth and service delivery
- Coordinate cross-functional activities to support business growth
Senior Manager, Administration - Egcent Properties Ltd - Lagos
(2017-01 - 2024-01)
- Led end-to-end administrative and operational functions across departments
- Managed logistics, procurement, vendor relationships, and facilities
- Oversaw budgets, reduced operational costs, and improved efficiency
- Ensured compliance with policies, regulations, and quality standards
- Supervised staff and implemented performance management systems
Manager, Administration - Golden Heart Foundation
(2012-01 - 2017-01)
- Managed operations, logistics, and administrative support for NGO programs
- Coordinated procurement, vendor management, and asset maintenance
- Supported stakeholder engagement including donors and partners
- Improved operational processes and service delivery standards
Customer Service Manager - Ecobank Nigeria
(2010-01 - 2012-01)
- Managed branch operations, customer service, and administrative functions
- Coordinated staff, vendors, and service providers for smooth operations
- Ensured compliance with banking regulations and internal policies
Head of Operations - Ecobank Nigeria
(2006-01 - 2010-01)
- Directed branch operations including logistics, procurement, and facilities
- Managed budgets, assets, and vendor contracts
- Implemented process improvements to enhance efficiency and reduce costs
Head, Customer service - Ecobank Nigeria
(2004-01 - 2006-01)
Admin. Executive - Chifret International
(2002-01 - 2004-01)
Admin Assistant - UBA Plc
(2000-01 - 2001-01)
Education
B.Sc - Political Science & Public Administration - University of Uyo
