Jochebed Ogbemudia

Detail-oriented Operations and Reconciliation professional with hands-on experience in transaction monitoring, payment processing, and workflow optimization. Skilled in Excel, SQL, and reporting to track payments, identify discrepancies, and improve operational efficiency. Self-taught, quick learner, and adept at transforming data into actionable insights for decision-making.

Reconciliation officer at Seerbit (2026-01 – 2026-04)

• Worked with Interswitch settlement portal to download and analyze daily transaction and settlement reports.
• Performed reconciliation by comparing transaction records with settlement reports and NIBSS outputs.
• Identified discrepancies between expected and actual settlements and escalated issues for resolution.
• Monitored daily payment transactions across multiple channels to ensure accuracy and completeness.
• Generated reports using Excel to track settlement trends, errors, and operational performance.
• Supported process improvements that reduced reconciliation errors and improved reporting efficiency.

Customer Service Representative at Sentinel Solutions (2024-12 – 2026-12)

• Managed client inquiries and product-related issues in a fast-paced skincare company.
• Logged and tracked data for customer complaints, returns, and churn patterns.
• Collaborated with cross-functional teams to resolve issues efficiently and maintain high customer satisfaction.

Intern – IT Support & Data Training at Zenka Europe (2024-11 – 2025-01)

• Participated in CRM, data collaboration, and digital tools training (Google Drive, Dropbox, SLAs).
• Supported internal reporting processes and assisted in automating workflow tasks.

B.Eng. in Mechanical Engineering – Federal University of Petroleum Resources Effurun (FUPRE) (2024)