John Ugwumba

I am passionate about technology and motivated to work with a strong team to build scalable products that improve service delivery and create meaningful impact in the tech space.

Driven by a strong interest in how digital products are designed and scaled, I expanded my knowledge by studying software architecture, where I gained a solid understanding of APIs, databases, and backend systems. I also studied product management, where I developed skills in user research, roadmap definition, market and competitor analysis, user acquisition strategies, and aligning stakeholders around a clear product vision.

In practice, I operate in Agile environments using Jira Scrum and Kanban boards to manage workflows, prioritize tasks, and track performance. This allows me to maintain visibility, accountability, and consistent delivery across both operational and technical projects. I also have hands-on experience in product development, including building a Minimum Viable Product for a recruitment platform, where I focused on user needs, validation, and continuous improvement.

Facility Project Manager at International Facilities Services, Nigeria (2025-02 – 2026-04)

Responsible for managing facility tasks and leading the project team at APM Terminal.

• Created a Minimum Viable Product (MVP) for a digital application designed to help employers recruit professionals for facility maintenance services, supporting users empathy, product ideation, solution validation and testing.
• Supervised and managed performance of up to 107 janitorial and technical staff using Jira to monitor productivity, accountability and Tracked performance KPIs.
• Managed project delivery and task execution using Jira Scrum and Kanban boards, ensuring structured workflow tracking, transparency, and timely completion of tasks.
• Engaged daily with clients to understand requirements, identify service gaps and translate feedback into actionable tasks within Jira.
• Maintained clear communication across multiple teams through Jira, ensuring alignment, collaboration and delivery consistency.
• Designed and implemented structured waste management processes, including sorting, tracking, reporting, and continuous operational improvement.

Telecommunication Engineer (Assistant Project Manager) at Chrisony Engineering and Telecom, Nigeria (2023-10 – 2025-02)

Responsible for Designing network structure, managing tasks and tracking performance KPI

• Used Jira Kanban boards to manage daily network operations, including task assignment, prioritization and progress tracking.
• Collaborated with engineering teams using Jira workflows, ensuring task transparency, accountability and timely delivery of assignments.
• Managed LAN infrastructure, including routers, switches, firewalls, access points and servers, ensuring reliable network operations and performance across multiple client organizations.
• Coordinated infrastructure deployment and maintenance activities, including structured cabling and network expansion projects.
• Supported VLAN design and implementation for departmental segmentation, improving security, traffic control and network efficiency.
• Ensured high network availability through redundancy planning, proactive monitoring, and timely resolution of network issues.
• Maintained accurate technical documentation to ensure traceability and operational consistency.

Bachelor's Degree in Electrical and Electronics Engineering – Alex Ekweme Federal University Ndufu Alike ikwo, Ebonyi State (2017-11 – 2022-08)

Certificate in Product Management – FutureVersity (2024-02 – 2024-07)

Certificate in Project Management – Technical Institute of America (2023-04 – 2023-09)

Certificate in Data Analysis – Data Analysis Course (2022-02 – 2022-08)

Certificate in Business Writing – Business Writing Course (2020-10 – 2021-01)

Certificate in Cybersecurity – Dion Training Solution (2019-05 – 2020-03)

Secondary School Certificate in West African Senior School Certificate Examination – Wesley Comprehensive High School, Nigeria (2010-02 – 2016-04)