Jones Grace

Highly organized administrative professional with experience in administrative support, customer service, and data management. Recognized for coordinating office operations, managing schedules, preparing reports, maintaining accurate records, and delivering excellent customer service. Proficient in Microsoft Office Suite, Google Workspace, CRM systems, and digital collaboration tools, with a strong focus on efficiency, confidentiality, and continuous improvement.

Administrative Assistant at Primarald Limited (2025-08 – 2025-12)

• Provided comprehensive administrative support to management, ensuring smooth day-to-day office operations.
• Managed executive calendars, scheduled meetings, and coordinated appointments to improve workflow efficiency.
• Prepared professional reports, letters, and business correspondence with accuracy and attention to detail.
• Maintained organized digital and physical filing systems.
• Handled email correspondence, telephone inquiries, and visitor reception professionally.
• Performed accurate data entry and maintained databases.
• Coordinated office supplies and project administration.
• Handled confidential company information with discretion.

Data Entry Specialist at Igbinobaro Nigeria Limited (2020-08 – 2021-12)

• Entered and verified more than 20,000 records with 99% accuracy.
• Performed quality assurance checks to improve data integrity.
• Maintained secure databases and generated reports.

Customer Service Representative at Trekmis Nigeria Limited (2018-04 – 2020-06)

• Responded to customer inquiries by phone, email, and in person.
• Resolved complaints professionally.
• Collaborated with internal teams to resolve customer issues.

B.A. in International Studies and Diplomacy – Benson Idahosa University (2022 – 2025)