Joy Agbo

Detail-oriented Human Physiology graduate with a proven track record in customer service and retail operations. Expert at managing client relationships, streamlining delivery processes, and ensuring financial accuracy. Adept at bridging technical medical knowledge with high-level interpersonal communication to drive service excellence.

Customer Service Representative at IC Delivery Service (2025-01 – Present)

• Managed high-volume delivery coordination and order processing, reducing delays by optimizing dispatch logs.
• Resolved complex customer complaints through active listening and conflict resolution strategies.
• Maintained a 95%+ positive feedback rating by providing proactive updates to clients.

Cashier at Red Tag Clothing Store (2022-01 – 2022-12)

• Executed daily sales transactions totaling significant revenue with zero discrepancies.
• Enhanced customer experience by providing expert product knowledge and personalized styling advice.
• Audited daily financial records and point-of-sale (POS) reports for management review.

Cashier at Maggrelos (2018-01 – 2018-12)

• Facilitated rapid payment processing in a high-traffic environment while ensuring invoice accuracy.
• Supported inventory management by tracking daily stock depletion against sales receipts.

B.Sc. in Human Physiology – Fr. Moses Orshio Adasu University (2025-12)

Senior Secondary School Certificate – Otukpa Community Secondary School

Primary School Leaving Certificate – Ebenezer Nursery & Primary School