Joy Akpan
Administrative Professional with Executive Support, Office Administration, and Customer Service Experience
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About
Highly organized and detail-oriented administrative professional with strong experience in executive support, office administration, customer service, supervision, procurement, and production coordination. Skilled in scheduling, communication, documentation, and workflow management. Proven ability to work effectively in fast-paced environments while maintaining accuracy, confidentiality, and professionalism.
Experience
Personal Chef - Fitcare Health - Egbeyemi Street, by Amore Gardens, Lekki 1
(2026-05)
- Prepare fresh, balanced meals according to client preferences and requirements.
- Plan meals and organize ingredients for efficient daily cooking.
Personal Assistant - Woora Woman - Lekki Phase 1, Lagos
(2025-01 - 2026-04)
- Provided direct administrative and personal support to management
- Managed daily schedules, appointments, and meetings
- Handled emails, calls, and professional correspondence
- Coordinated errands and operational tasks
- Maintained confidentiality and ensured smooth workflow operations
Production Supervisor / Procurement Officer - Alice Pearla - Lekki Phase 1, Lagos
(2023-01 - 2025-12)
- Supervised production processes to ensure efficiency and quality output
- Coordinated workflow and monitored production targets
- Managed procurement of raw materials and supplier relationships
- Maintained inventory records and stock control systems
- Prepared operational and procurement reports
Customer Care Representative - Odeva Spiv Ventures - Ikeja City Mall, Lagos
(2021-01 - 2022-12)
- Handled customer inquiries, complaints, and support requests
- Maintained customer service records and documentation
- Ensured customer satisfaction through timely follow-ups
- Supported sales and front-office operations
Supervisor - Dbani Supermarket - Bariga, Lagos
(2019-01 - 2021-12)
- Supervised daily store operations and staff performance
- Scheduled shifts and delegated tasks to employees
- Monitored inventory levels and ensured stock availability
- Resolved customer issues and improved service delivery
Marketing Executive - Showmax - Lagos
(2018-01 - 2019-12)
- Promoted digital subscription services to potential customers
- Conducted direct marketing and customer engagement
- Supported brand awareness campaigns and outreach activities
Cashier - Adorable Kids and Teen Mall - Uyo
(2017-01 - 2018-12)
- Processed sales transactions accurately and efficiently
- Managed cash handling and daily financial records
- Assisted customers with purchases and inquiries
Receptionist - Kingdom Resort Christian Centre - Uyo
(2015-01 - 2016-12)
- Managed front desk operations and visitor reception
- Handled phone calls and general inquiries
- Provided basic administrative support to staff
Education
Diploma - Computer Studies - Newlife Computer Academy (2014)
SSCE - West Itam Secondary School (2013)
JSS Certificate - Basic Junior Secondary School (2010)
