Joy Chikwendu

Results-driven and versatile professional with a strong background in Education Physics and extensive experience in food and Beverage Management, Loan Recovery, Sales, and Education. Proven track record of success in managing teams, driving business growth, and providing exceptional customer service. Possesses excellent communication, problem-solving, and leadership skills and very eager to contribute positively to any organization.

Food and Beverage Manager at CITY OF ANGELS ELITE HOTEL & SUITES (2023-01 – 2024-12)

• Managed daily operations of the food and beverage department, ensuring high-quality service and customer satisfaction
• Supervised a team of staff, providing guidance, training and performance evaluations
• Coordinated menus, inventory, and supply chain management to optimize profits and reduce waste
• Implemented effective marketing strategies to increase sales and customer loyalty

Realtor (sales Agent) at ROYAL GARDENS REAL ESTATE (ONLINE) (2021-01 – Present)

• Assisted clients in buying, selling, and renting properties, providing expert knowledge of the local market
• Conducted property valuations, market analysis, and competitive market research
• Development and implemented effective marketing strategies to attract new clients and promote properties
• Built strong relationships with clients, ensuring a high level of customer satisfaction and loyalty

Loan Agent at TESTIFIERS WEALTH CREATION (TWC) (2022-01 – 2023-12)

• Evaluated loan applications, assessing creditworthiness and risk factors
• Provided guidance to clients on loan options, items, and conditions
• Built strong relationships with clients, satisfaction and loyalty
• Consistently met or exceeded sales targets, contributing to the growth of the institution's loan portfolio

Loan Recovery Agent at MWANGER LIMITED (2020-01 – 2022-12)

• Conducted thorough investigations to recover outstanding loans and debts
• Negotiated with clients to reach mutually beneficial repayment agreements
• Collaborated with internal teams to update loan status and ensure compliance with regulatory requirements
• Achieved a high recovery rate, resulting in significant revenue gain for the institution

Sales Agent at EVERYDAY SUPERMARKET (2019-01 – 2020-12)

• Identified and pursued new business opportunities, generating leads and converting them into sales
• Built strong relationships with clients, providing exceptional customer service and support
• Go for market surveying/market research and competitor analysis to stay up to date on industry trends and developments
• Consistently met or exceeded sales targets, contributing to the growth of the company revenue

Teacher at NYSC (2018-01 – 2019-12)

• Designed and delivered engaging lesson plans, promoting students learning and academic achievement
• Assessed student Progress, providing constructive feedback and support
• Collaborated with colleagues to develop and implement curriculum improvements
• Created a positive and inclusive learning environment, promoting student well-being and success

Supervisor at EAGLE SPOT RESORT, GBOKO (2011-01 – 2013-12)

• Supervised a team of staff, providing guidance, training, and performance evaluations
• Oversees daily operations, monitors food preparations and ensures efficient use of resources, and high quality service delivery
• Implemented effective quality control measures to maintain high standards of service and product delivery and fostered a positive and productive work environment, promoting employee engagement and retention

Nursery School Class Teacher at PRICOM INTERNATIONAL SCHOOL LAGOS (2008-01 – 2010-12)

Developed and implemented a play based curriculum from preschool children, focusing on key developmental areas such as literacy, numeracy, social skills, and physical coordination. Created a nurturing classroom environment that encouraged exploration, curiosity, and creativity among students. Conducted regular assessments of children's progress and communicated findings to parents through parent-teacher conferences and written reports.

Bachelor Degree in Education (B.Sc) in Education Physics – University of Nigeria Nsukka (2013-01 – 2017-12)

West African Examination Council (WAEC) – Baptist High School Ngor-Okpala (2000-01 – 2006-12)

First School Leaving Certificate (FSLC) – Okpala Primary School Okpala (1993-01 – 1999-12)