Joy Osunbor

Results-driven and highly adaptable professional with proven experience in client relationship management, banking operations, and administrative coordination. Skilled in managing high-value accounts, improving customer satisfaction, and supporting business growth through strategic engagement and operational efficiency. A proactive communicator with strong organizational and multitasking abilities, capable of building long-term client relationships, resolving issues efficiently, and delivering measurable value.

Adept in data management, reporting, and presentation tools including Microsoft Office, Outlook, and design platforms.

Executive Assistant to the Managing Director at BRAND REGIMEN (2026-04 – Present)

• Manage the MD's calendar, meetings, and travel arrangements to ensure efficient time management and execution of priorities.
• Prepare meeting agendas, take minutes, and track action items across departments to drive accountability.
• Act as the primary liaison between the MD, senior management, clients, and external stakeholders.
• Draft correspondence, reports, and presentations for executive review and decision-making.
• Coordinate cross-functional projects and ensure timely delivery of deliverables.
• Handle confidential information with discretion and maintain organized records and documentation systems.
• Anticipate operational needs and proactively

Secretary at CONCRETE DIVINE ACCESS NIGERIA LIMITED (2025-10 – 2026-03)

• Managed office communications, scheduling, and correspondence to ensure smooth daily operations.
• Acted as a liaison between management, clients, and external stakeholders.
• Maintained records, documents, and client information for easy access and tracking.
• Coordinated meetings and prepared reports, presentations, and official documents.
• Supported administrative and client service functions, contributing to improved workflow efficiency

Bank Teller at GEMSTONE MICROFINANCE BANK (2021-03 – 2022-12)

• Managed daily financial transactions including deposits, withdrawals, and loan payments with accuracy and compliance.
• Built and maintained strong customer relationships, ensuring high levels of satisfaction and trust.
• Identified customer needs and promoted relevant financial products and services.
• Resolved customer complaints efficiently, improving client retention.
• Balanced cash drawers and reconciled discrepancies to maintain financial accuracy.
• Supported cross-functional teams to ensure smooth banking operations.

Admin Officer at INNOKAS NIGERIA LIMITED (ABS QUICK RESPONSE LIMITED) (2020-03 – 2021-01)

• Provided administrative support to senior executives and project teams.
• Coordinated with clients, vendors, and staff to ensure effective communication and service delivery.
• Prepared reports, presentations, and documentation for business operations.
• Streamlined processes and improved workflow efficiency.
• Managed customer inquiries and escalated critical issues when necessary.

English Language Teacher at GOVERNMENT GIRLS SECONDARY SCHOOL, GARKI, JIGAWA STATE (2018-01 – 2019-12)

NYSC

• Delivered engaging lessons and improved student academic performance.
• Developed curriculum materials and assessed student progress.
• Promoted student participation in academic and extracurricular activities.

Graduate Intern at KENOCOMMUNICATIONS (2017-01 – 2017-12)

• Supported daily administrative and operational activities.
• Assisted in financial record-keeping and logistics coordination.

B.A. in English Language – Ambrose Alli University, Ekpoma (2017)