Head of Commercial - Alliance Towers Ltd - Lagos, Nigeria
(2024-09 - 2026-04)
- Develop procedures and policies for core sales operations functions (lead and opportunity management; Recruitment and training, tools of trade, incentives, size and structure, government reporting and performance management etc.)
- Implement procedures and policies throughout the sales function, monitor and ensure compliance, continually test and improve.
- Lead and manage marketing operations, including lead market research, including the market and competitive landscape to identify analyze threats and opportunities
- Segment Nigeria's customers and develop tailored strategies to target
- Identify trends in customer behavior closely following sales, product usage, customer retention, upgrades and competitors, leveraging this data to enhance our commercial strategy
- Supervise all marketing channels and methods to ensure appropriate information is effectively communicated to external audiences (including leading campaigns)
- Establish and manage external partnerships, including negotiating ongoing contracts with suppliers and customers, managing and reviewing contracts and making recommendations regarding commerciality.
- Develop and lead a team of sales and commercial managers and analysts, including full responsibility for coaching and their professional development
- Manage the team's work plan and workload to ensure delivery of agreed goals
- Help recruit, collaborate with, coordinate and train diverse teams such as Marketing and especially field sales and credit teams
- Provide strong leadership, management and coaching for regional sales teams, including with support to other members of the Management Team
- Responsible for review and approval of the bottom-up sales plan in alignment with the top-down volume strategy and taking ownership of the accuracy of the data provided
- Responsible for managing the sales team to deliver on the volume and coverage objectives as detailed by the sales leadership teams
- Should plan the distribution of products to project sites from the best point of shipment to minimize distribution cost
Key Accounts Manager - Alliance Towers Ltd - Lagos, Nigeria
(2021-09 - 2024-08)
- Developing a solid and trusting relationship between major key clients and company.
- Resolving key client issues and complaints.
- Establishing and overseeing internal budgets with the company and external budgets with the clients.
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all clients' needs are met.
- Collaborating with the sales team to maximize profit by up-selling or cross-selling.
- Meeting all clients' needs and deliverables according to proposed timelines.
- Expanding relationships with existing clients by continuously proposing solutions that meet their objectives and bringing in new clients.
- Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Ensuring correct products and services are delivered to customers in a timely manner.
- Planning and presenting reports on accounts progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
- Prepare regular reports of progress and forecasts both internal and external.
Marketing, Senior Manager - Private Practice - Lagos, Nigeria
(2017-01 - 2021-08)
- Marketed of organic products to end users.
- Recruited new downlines daily.
- Performed online training for new prospects.
- Liaised with downlines to resolve difficulties they face while selling and recruiting.
- Participated in industry forums, client discussions, and conferences as company representatives.
- Maintained strong customer relationship and liaised with company's clients.
- Built market position with a view to effective negotiation and closing of business deals
- Coordinated and prepared monthly marketing report and itinerary.
Technical Officer - MTN Nigeria - Lagos, Nigeria
(2012-01 - 2014-12)
- Defend unit's requests at change management board meeting and provide timely feedback to all stakeholders on all planned work
- Site visits during trial projects to monitor and take readings/measurement of ongoing trials
- Responsible for making travel plans, arranging meetings with suppliers and stakeholders
- Projects reporting activities
- Provide ancillary support services within design and value unit
- Ensure availability of all required tools are available when needed.
- Assist with budget and project tracking
- Liaising with Senior Manager, Unit Managers and all other staff
- Ensure documents (specifications, memos, motivations) are signed-off as and when required
- Liaison with stakeholders.
Spare Parts & Process Admin - LM Ericsson Nig. Ltd/MTN 3G-NOC - Lagos, Nigeria
(2008-01 - 2009-07)
- Administrating and maintaining the database
- Responsible for the Spare Parts store (Security, Inventory and Support systems.)
- Liaises with SPMS coordinator to ensure that spare parts for all equipment are available at any time in the field.
- Responsible for sending/ receiving and Logging of Faulty spares to/from SPMS.
- Responsible for the correct handling/Packing of spares/consumables.
- Responsible for the correct storage and release of tools/Instruments/ test equipment.
Switchboard Operator - LM Ericsson - Lagos, Nigeria
(2006-06 - 2007-12)
- Managing Customer expectation and ensuring effective service delivery.
- Promoting and sustaining a positive image for the organization through customer satisfaction.
- Keep an updated internal directory of extensions and staff.
- Direct calls to the appropriate departments or individuals.
- Answer incoming calls promptly and professionally.
