Onye Kachi

Customer-focused professional with experience in customer operations, sales support, client engagement, and administrative coordination. Currently working as a Customer Operations Associate at Turaco Inclusive Limited since 17 November 2025. Skilled in handling customer inquiries, resolving complaints, following up with clients, updating records, and meeting service and sales targets. Seeking remote Appointment Setter or Chat Support opportunities.

Customer Operations Associate at Turaco Inclusive Limited (2025-11-17 – Present)

• Speak with customers about insurance products and benefits.
• Handle customer inquiries and complaints professionally.
• Assist with claims processing and follow-ups.
• Register customers and update records accurately.
• Meet customer service and sales targets.

Assistant Account Officer (Industrial Training) at Exxymal Exploration Services Limited (2023-01 – 2023-12)

• Assisted in bookkeeping and preparation of financial reports.
• Supported auditing and compliance tasks.
• Handled clerical duties including filing and documentation.
• Gained exposure to corporate financial systems and accounting software.

Sales Receptionist & Supervisor at Royal Mart (2018-04 – 2019-11)

• Provided excellent customer service.
• Supervised staff activities and daily sales operations.
• Handled cash register and reconciled accounts.
• Maintained inventory records and prepared sales reports.

Higher National Diploma (HND) in Accountancy – Federal Polytechnic, Ilaro, Ogun State (2025)

Ordinary National Diploma (OND) in Accountancy – Federal Polytechnic, Ilaro, Ogun State (2022)