Pre – Sales Agent - ZTE
(2024-07 - 2026)
Home Connect Customer Care MOU Personnel
Customer Experience Email Team: Contact Agent - Access Bank PLC
(2022-12 - 2024)
- Communicated and proficiently managed customers' enquiries, complaints, and requests through channels available to the customer; phone calls and emails.
- Liaised with product managers on resolution of complaints or queries from customers on new products.
- Re-establishment relationship dormant or inactive customers and sell all banks products to new and existing customers
- Communicated with clients and prospects using correct branding and terminology. And confirmed clear customer comprehension.
- Overcame objections and negotiated payments and helped customers regain or retain current account status.
- Kept accurate records of customer support interactions using defined methods and tools.
- Supported new client implementations through virtual training and educated customers on how to send payments.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that meet customer needs.
- Cross-sell and up-sell products to customers that arise towards achieving the organizational goals and profitability
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Inbound: Contact Agent - Access Bank PLC
(2022-12 - 2024)
- Provide financial assistance to client
- Create a report where customers can freely express their issues
- Provide relevance solution to client problems
- Cross sell bank products to clients
Office Assistance to the Hospital Commander - 163 Nigeria Air Force Hospital Yola, Adamawa - Yola, Adamawa
(2021-01 - 2022-12)
- Welcoming visitors to the office
- Taking and delivering messages
- Maintaining files
House Economic Strengthening (HES) Officer - Jaspi Gender Health Children Initiative (NGO)
(2020-01 - 2020-12)
- Taking records of businesses set up for care givers(vulnerable children)
- Always checking on vulnerable children to ensure they are fine.
- Daily management of the office.
- Enter Data
