Rhoda Angwe

To create a positive impact wherever I am and wherever I work while maximizing my potentials and helping others do same.

Pre – Sales Agent - ZTE

(2024-07 - 2026)

Home Connect Customer Care MOU Personnel

Customer Experience Email Team: Contact Agent - Access Bank PLC

(2022-12 - 2024)

• Communicated and proficiently managed customers' enquiries, complaints, and requests through channels available to the customer; phone calls and emails.
• Liaised with product managers on resolution of complaints or queries from customers on new products.
• Re-establishment relationship dormant or inactive customers and sell all banks products to new and existing customers
• Communicated with clients and prospects using correct branding and terminology. And confirmed clear customer comprehension.
• Overcame objections and negotiated payments and helped customers regain or retain current account status.
• Kept accurate records of customer support interactions using defined methods and tools.
• Supported new client implementations through virtual training and educated customers on how to send payments.
• Deployed problem solving, analytics and intuitive skills and offered productive solutions that meet customer needs.
• Cross-sell and up-sell products to customers that arise towards achieving the organizational goals and profitability
• Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Inbound: Contact Agent - Access Bank PLC

(2022-12 - 2024)

• Provide financial assistance to client
• Create a report where customers can freely express their issues
• Provide relevance solution to client problems
• Cross sell bank products to clients

Office Assistance to the Hospital Commander - 163 Nigeria Air Force Hospital Yola, Adamawa - Yola, Adamawa

(2021-01 - 2022-12)

• Welcoming visitors to the office
• Taking and delivering messages
• Maintaining files

House Economic Strengthening (HES) Officer - Jaspi Gender Health Children Initiative (NGO)

(2020-01 - 2020-12)

• Taking records of businesses set up for care givers(vulnerable children)
• Always checking on vulnerable children to ensure they are fine.
• Daily management of the office.
• Enter Data

B.sc - Food Science and Technology - University of Agriculture Makurdi Benue (2014-09 - 2018-02)

Senior Secondary School Leaving Certificate - Command secondary school Jos (2004-09 - 2009-06)

Primary School Leaving Certificate - Command Children School Oshodi (1998-09 - 2003-06)